Extended Stay America Suites - Chicago - Westmont - Oak Brook

Would not recommend to stay...

Disliked: Kitchen was not equipped.. room was smelling bad. Breakfast was not available..Whenever we asked for anything, staff said , it is not available at this location..

Budget friendly hotel that can...

Liked: Location was ideal and accessibility to the room.
Disliked: Customer service was inconsistent, some agents were pleasant, others were not. Bed size advertise as queen size was a double, very misleading. One side of the Hot plate in the room didn't work. Additional cost to get cutlery for the Kitchenette, the rooms are outdated and TV is too small..

Extended Stains and Dirt America

Liked: Location was good. Some of the front desk people were nice, but was closed off hours with a metal shutter down to protect the office. The TV worked
Disliked: Dirty and smelly room. Stains, broken, worn furniture and broken lamp. Towel exchange is an extra charge, No cleaning service available unless you stay for three plus weeks. Kitchen amenities were lacking. No plates, no cups, no silverware, no coffee maker, no breakfast included, no toaster, the counter was stained and dirty, mold in the sealant in the kitchen and mold in the bathtub, mold outside the bathtub, broken and rusted sliding door to the closet, chairs were all blistered old and torn. Bait and switch booked a king only had a queen available that was jammed up against the window and heat/air conditioner against the left side of bed blowing on you. Tuned on heat to a huge stench like a dead animal was stuck in it. There were only a few working plugs in the room, multiple plugs were broken and non working, even in the kitchen. Inside the lower cabinet was left over dirt and crumbs of who knows what. Very very dirty. No soaps available for kitchen or baths, Had to bring in my own cleaning supplies to clean the counter tops. No towels were in the room, had to go back to check in to request two bathroom towels in order to use the dirty slow water saving shower.

Excellent

Bad

Passable

I had a flight the...

Liked: The location was good that’s about it .
Disliked: You had to pay for the pots and cooking essentials which I’ve never experienced that at an extended stay . Our first room had no heat and used towels in the bathroom hanging still … disgusting.

Exceptional

Exceptional