Extended Stay America Suites - Chicago - Midway

Not as clean and I...

Liked: It’s a one night stay & I had to clean everything
Disliked: Not very clean

I enjoy my stay

Liked: Nice and friendly staff
Disliked: They don’t come and clean to after you leave

Very good

Awful. Would never stay here....

Liked: To be honest, nothing at all!!!
Disliked: It is not clean and or sanitary at all!! The room when we first walked in smelled like vomit and as we were looking for it, we couldn’t find anything, but it seems like it was stuck on the carpet and it gave a horrendous smell. Another thing about the hotel that we did not like is that it does not provide any water. You would have to purchase it yourself through the vending machine. To add on the room is very dark and dull. And as well as I was going to complain to the receptionist over the phone while I’m in my room, it doesn’t even have a book of the number to the front lobby and or receptionist and or any services. It was literally just a phone in our room. The shampoo is literally just a small circle bar and that’s all. There is nothing like body wash. Does that single soap. And lastly, when I was going to ask a question to the receptionist, there was no one at the front desk. Me and my husband were literally looking for someone that works there. As we were waiting for around four minutes we lost Hope and just went out. And another reason to not book this hotel is the card has issues when using them. Me and my husband literally had to replace the card three times in our three night stay in the hotel…. Every time we would go down and tell them that the key isn’t working they would end up giving us a whole new key and this happened three days in a row. What kind of hotel is this place… I’d rather book an any other hotel but this. So ghetto and unsafe. Me and my husband were placed on the third floor and we kept smelling an awful smell in the hallway and elevator. It seems as if they don’t clean. What scared me was that I was looking for cameras in the third floor and noticed there were no cameras. I don’t know if they’re hidden or anything, but I did didn’t see any which scared me and made me feel unsafe, as anyone is willing to come in and or walk into their rooms.

It was awful, the hotel...

Liked: Nothing
Disliked: Dirty. Carpets were absolutely disgusting in the hallways and in the rooms. The rooms are so outdated. They’re hard to even keep clean.

decent

Liked: When I got there at 2:55 there was no one there although they had a sign saying they would be right back. So I waited about 10-15 minutes and then asked a housekeeper did she know where the front desk person was and she said she didn't know but she would probably be back soon. At this time the lady for the front desk came out from somewhere and said she would be with me in a minute but it took her another 10 minutes and by then the front desk guy had came in and he was punching in while she was asking him something ignoring the fact that I had been there waiting almost 20 minutes and she then proceeded to leave so I had to wait until he was punched in and then he didn't even say ok I'm ready I literally had to say who is gonna check me in and then he said he would now I had been standing and then sitting while the lady was walking back and forth in the back when she could have checked me in but no I had to wait for him so I got checked in about 3:30 or later. The room was very clean and good however on the 2nd night the fuse blew and I tried to call the front desk but the phone didn't work so I called the 1-800 and they said they couldn't do anything because it was booked by booking.com so I had to put some clothes on and go downstairs to the front desk where the nice gentleman came upstairs to reset the fuse and he showed me what to do if it blows again. With all that being said I will go back there for the convenience, the area, the price and the continental breakfast, the comfortable bed, the clean room and plenty of towels with all the amenities like microwave fridge and iron. Hopeful the next visit will be better Sharon
Disliked: the front desk lady and the whole process weed smell when you walk in the front door and the loud doors slamming.

Passable

Poor

Liked: Location
Disliked: Rundown hotel. Dirty lobby and common areas. Hall carpet smelly, dirty and on desperate need for replacement. Complementary breakfast: a carafe with coffee and a basket with convenience store muffins.

Good, clean for the money...

Liked: Property was very clean and staff was very nice.
Disliked: There was a big music festival in town and they were grossly unprepared because the rooms were not ready till almost an hour later. I had booked two rooms and they separated and turned it into three rooms without ever asking me. It does say breakfast, but it’s really not a meal….kind of like granola bars and snacks only.