Passable

Our room was dirty. We...

Liked: The location worked well for our weekend trip and the staff was friendly.
Disliked: Our room was dirty and we discovered it had roaches during our first nights stay. I called the front desk to have the manager contact us the following day and that did not happen.

Bad

Liked: The front desk staff was friendly and helpful.
Disliked: Room was filthy. Dog urine in hallway.

It sucked

Liked: No hot food
Disliked: My room had ants and was dingy

Good

Quality Customer Service

Liked: The staff was pleasant , professional, courteous from the front desk at check in until checkout(Tracy, Jazmine, Alexis, Greg, I don?t remember all names but even the ladies cleaning the rooms were courteous even though I didn?t get the room clean during my stay

Family Event

Liked: The check in clerk was very nice snd pleasant.
Disliked: They have a no smoking policy , however, there was the smell of weed in the entry , elevator , stair case , hallway. Everywhere except our room . Apparently , everyone don?t know the rule. They do not have a restroom for guest to use while waiting to check in. I?ve never seen that before . You need a bathroom for your waiting guest .

Disappointing

Disliked: Smell like cigarettes, bathroom wasn?t clean, towels looked dirty

Other than the price, I...

Liked: Everything was good with the room. I enjoyed the full fridge and I was able to cook while I was there. I also was able to do laundry before leaving, that was great. All of the staff was helpful while I was there.
Disliked: No phone in the room after several requests. I had to walk to the front every time I have a question or needed something for the room. It was quite pricy. I travel to Chicago often and never paid as much as I did there, even when I stay longer, I pay less for nicer places.