Extended Stay America Suites - Chesapeake - Crossways Blvd.

Superb

I have NEVER written a...

Liked: The woman at check-out after our first night (slept at the property for only 4 hours) was super kind & courteous.
Disliked: I have NEVER written a bad review. There is no need to bash a place when they are trying to stay afloat. HOWEVER, this place was horrible.The staff at check in (1:30AM) was discourteous; Frustrated with his own system and had us sit in our car until 2AM (-after driving 11 1/2 hours) until their computer system was back up, despite acknowledging our confirmation and room availability.The room we were provided was different than what was originally mentioned at arrival (?) The smell was overpowering and the floors we so sticky our shoes made noise as they were lifted back up for each step. I promise I'm not exaggerating!Although the beds were made and towels folded neatly, there were dark 'smears' on the front of the bathroom counter and doorframe. There was mold in the tub. An entire section of baseboarding coming off in one corner. There appeared to be dried vomit on the rug. Scratches and chipped mirrors and the desk in the room had no chair.The photos of this place must have been from when they 1st opened and are deceitful. I was refunded the remainder of the week that was booked, but still charged $105.00 for the few hours we did stay, sleeping on our own blankets from the car.I am not new to travelling and am no wilting flower. This place, however, whew!!

Horrible i wouldnt reccommend for...

Disliked: Had roaches, and a horrible smell they wouldnt leave I spent $10 on aor freshner and couldnt get the smell out. Also i had a tv in the room but no remote and when I asked for one I got one that didnt work.

Pleasant

Would not stay here.

Liked: The price was low. I guess the old adage of you get what you pay for, still stands true.
Disliked: Police were called twice within 24 hours of checking in. Facilities were in shoddy disrepair and the continental breakfast was all pre-packaged food. We spent one night and then checked out to go to a different hotel.

Poor

Liked: Location
Disliked: I checked in at 4:30 pm and the room was not ready. Returned at 6:30pm room was still not cleaned had to sit in my car until 7:15 pm. Room was not as advertised, no hair dryer, no coffee pot. When I went to check out, charges had been made to my credit card for phone calls I didn't make. Front desk person reluctantly did a credit.Customer service was not great. I will not be staying a 2nd time.

Bad

Liked: Unclean hygiene The hygiene is not clean and my body itches

Exceptional

find another hotel in the...

Liked: was a bad experience
Disliked: super bad in all . Bad services, room with missing things . Dirty.