Extended Stay America Suites - Charlotte - Northlake

Exceptional

Thin walls. Loud guests

Liked: Staff was nice. Location was right where I needed to be.
Disliked: The walls were so thin. The room next to me was yelling and talking all night. 3am still going strong. I had a horrible night's sleep.

I didn’t get to stay...

Liked: I actually left and need my refund back couldn’t find you guys number at all I need a direct number to contact y’all on .
Disliked: The room had roaches and bugs and I left and was told to call you guys for my refund

Convenience but will never stay...

Liked: Convenience to where I needed to be.
Disliked: There were so much screaming and yelling. Police were called for domestic violence of another stayer. There were prostitutes making themselves known to other tenants. Possible drug deals in the parking lot. The room itself was uncomfortable. Bed was a brick and pillows uncomfortable.Towels weren’t available upon request until after 11am. Then you were limited on how many you could get.The place was understaffed. Staff complained about working doubles because the manager forgot to schedule others to work. Plus the key card would need to be redone every 12 hrs -even if it sat on desk by itself.

Disappointing

Superb

Exceptional

My stay was short in...

Liked: I like that it was affordable and no extra fees but I would say they could work on the smells of some rooms

Exceptional