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AustraliaExtended Stay America Suites - Boston - Marlborough Guest Reviews
Overall Average Score:
Okay (2.8 out of 5)
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Kimberly Mon, 18 August 2025
Very good
Disliked: Beverage machine was out of order
Ervino Thu, 14 August 2025
Good
Anonymous Sat, 9 August 2025
Great value for what we...
Liked: I only got my daughter some breakfast items on day 1 because we had our own food and I am gluten free.
Disliked: Pet smells in hallway
Aishah Mon, 4 August 2025
Passable
Liked: Nothing
Disliked: I saw a cuckroach at arrival
James Mon, 4 August 2025
Exceptional
Liked: The staff was friendly and the hotel was clean and comfortable
Disliked: That they ran out of the complementary breakfast
Yipeng Wed, 30 July 2025
Very good
Jasmine Mon, 28 July 2025
Horrible. DO NOT STAY HERE.
Liked: Nothing I can say stood out to me.
Disliked: I called the hotel when I landed to see if I could be accommodated for an early check-in. The person who answered said yes for 12 pm; as I landed at 9am. When arriving at 12, Nathalie (the GM because she made SURE I knew her title) told me I could not check in until 3 p.m., even with me telling her about the call from earlier. She had an attitude that I ignored and said I would just write about it in this review. The hotel smells in the halls and in the rooms. If the rest of my family wasn't staying there for an event l, I would have canceled my room and stayed somewhere else. I DO NOT RECOMMEND AT ALL. Upon check-in around 3:15, there was NO ONE AT THE DESK. My husband and I were waiting there for almost 30 mins before someone came back to the desk.I even called the hotel to see if anyone would answer to let them know we were waiting and no one did. Nathalie shows up to a line of people waiting for staff and asks us if we are trying to check in. I AM SO CONFUSED AS WHAT ELSE WOULD WE BE WAITING FOR. She sets us up with our room, and like I said before, the hotel smelled with a lot of kids running through the halls during all hours of the night. The signs I attached were at the front desk more than the staff.
Chukwudi Sat, 26 July 2025
Not too bad
Liked: Good value for money
Disliked: The AC wasn’t working properly
Thomas Wed, 23 July 2025
Booking.com is unreliable, facility manager...
Disliked: Facility did not honor booking via booking.com- they said it was subject to availability. I relied on booking.com but will not do that next time.
Alain Mon, 21 July 2025
Disappointing
Liked: Closed to restaurants to get breakfast.
Disliked: Shouldn't be considered as a breakfast included hotel. (Only little wrapped muffins, cheap multi bars and coffee) Floor is sticky and there is a humidity smell in the room.
