Extended Stay America Suites - Baltimore - BWI Airport - Aero Dr.

Good

I am not pleased this...

Liked: Location, staff, and hotel
Disliked: The room was very upsetting

My stay was not good

Liked: I was charged twice for the room
Disliked: That I waited in the lobby for 15 minutes for anyone to show up and my room wasn't ready when I got there.

My stay at this hotel...

Liked: I saw 2 roaches crawling on the floor by the fridge. The walls were dirty. The counter tops were falling apart. The toilet was dirty. The sink is old and dirty. Completely outdated needs really bad renovations. The breakfast was trash. Stains on the sheets. An iron with ironing board. It was nasty. The front desk people take so long to check you in. They checked someone else into my reservation and told me it was the 3rd parties fault. I was there from 10pm until after 1am trying to check in. They didn’t give me any type of compensation. This place is nasty. The elevators are broken.
Disliked: I didn’t like anything about the property

The only good thing was...

Liked: packages.
Disliked: Continental breakfast has fresh sweet rolls or bagels,not miniature muffins sealed in cellophane packages. Not a good way to start a day. The bed was absolutely horrendous!. With no box spring it feels like you sink to the floor. Terribly uncomfortable.

Disappointing

Passable

Bad

Liked: Breakfast was totally a joke for what I paid I thought it be hot eggs and full meal.
Disliked: I did not like to be told I had empty my trash from room roaches every where and I had to pay for wifi in these days. Who does that Your freaking hotel. Do not every if I stayn in you hotels in the future. I will not!!! GThanks for asking!!!!

Very good