Extended Stay America Suites - Bakersfield - Chester Lane

Exceptional

Disliked: Was woken up by people around

Just want to say keep...

Liked: Clean and comfortable
Disliked: There was nothing I didn’t like about my stay. Or wit yes there is one thing I didn’t like, it is that I had to checkout

Exceptional

Exceptional

Very good

They DNR me for no...

Liked: It was clean and looked cozy
Disliked: Well after I booked it and paid for it they told me they couldn’t rent to me now they told me they can’t give me back my money after they took my money that’s not right I did what was asked of me it was something on there behalf that didn’t allow me to rent there so

Passable

Bad

Liked: It was cleaned but the sink and shower were constantly leaking
Disliked: Smelled so bad like the gym, the shower and sink leaked very bad, they said house keeping wasn’t supposed to be in the room but someone was and rearranged my things and closed the curtains

Management needs to improve this...

Liked: Nothing
Disliked: When we arrived at the hotel around 7:30 PM, we found that the front entrance was locked, and we needed either a room key or someone to buzz us in. This immediately left us feeling uneasy about the area. After a few minutes, we were finally let in by another guest, as the front desk receptionist was out to lunch—and unfortunately, there was no backup staff available.With nowhere to sit inside and the temperature outside soaring to 100 degrees, our group of eight—including three children and my mother—had to stand and wait for the receptionist to return.Once he came back, he asked for all the adults’ IDs, which was a first for us at any hotel. He then informed us that our room was on the fourth floor—but casually added that the elevator was out of order. Without hesitation, he offered a refund since we had already paid for the room. I told him we would look for another hotel, and he handed me a number to call for the refund.To be clear, the receptionist himself was polite, patient, and tried his best to help—this was not his fault. However, hotel management needs to seriously address these issues. Better staffing, improved communication, and functional amenities are the bare minimum guests should expect. This experience was disappointing and frustrating, especially given the heat and the fact that we were traveling with children and an elderly family member.