Extended Stay America Suites - Austin - Southwest

Exceptional

Liked: The mini kitchen
Disliked: N/A

I did get charged double...

Liked: Staff is friendly and everything was neat and clean.
Disliked: Halls smelled a bit weird.

Disappointing

Good

Pleasant

Not worth the money and...

Liked: Location was very accessible and close to major freeways
Disliked: Elevator was not working so I had to take all of my luggage up 3 flights of stairs. Front desk notified me that the payment hadn't gone through so I showed them the payment on the app and credit card statement but he refused to accept so I had to pay again so I can stay. The hallways smelled of smoke. The bathroom had several stands of hair in bathtub, toilet and mirror. The AC never got cold despite it being at the lowest setting.

Exceptional

Liked: Employees were great and helped me.
Disliked: No one really around at the desk in the night time

Superb

Pleasant and as expected

Liked: Steve was very courteous and helpful, room was very clean