Extended Stay America Suites - Austin - Southwest

Exceptional

Liked: Employees were great and helped me.
Disliked: No one really around at the desk in the night time

Superb

Pleasant and as expected

Liked: Steve was very courteous and helpful, room was very clean

After finally being able to...

Liked: Location and easy access to the freeway
Disliked: Smell of humidity and mold. Carpets are old and dirty. Room Doors are extremely hard to open. No bathrooms in the lobby. If you are over 5 feet the shower head will on reach you shoulders

It could of been better

Liked: The staff was excellent
Disliked: The first room I got had flooded I ran bath water and the water leaked from the bathroom all the way to the bed at 10:00 and I had to switch rooms. The room I was switched to smelled like mechanic had been in there

Worst nightmare after denying the...

Liked: Absolutely nothing at all, sadly.
Disliked: After I paid online and presented my confirmation to the main desk at the hotel they told me that there were no rooms available. I advised them that I had my confirmation from booking.com and they said that they could not do anything about it even when booking.com showed 5 rooms available on their site. I had to pay and stay at another hotel. Now I need to know how I will be refunded for that when I was not able to stay because of the lack of availability. I am requesting a refund.

Disappointing

Superb

Liked: Calm

If I had to come...

Liked: The property was in a good location, access to a lot of places… it was cleanWhat stood out to me was and made my stay good was Joseph at the front desk, he was awesome
Disliked: The entire building had a file smell, also I always check windows when book a room and the windows was open