Name: Extended Stay America Suites - Austin - Southwest
Address: 5100 U.S. 290 West, Austin, TX
Telephone: (888) 420-1676

DONT NOT STAY HERE!!

Liked: Drove in fro a 5 hour trip for a special event. I requested a checkin at 3pm. I arrived at 5pm. My friend who arrived before me was there in the lobby waiting for 45 min. She said they are still cleaning her room and cant get in yet. We waited a couple hours. My event started at 7pm, it was not 6:45 and still no room to get ready. After going back and forth with the worker in the front that i need my room now i ended up having to get ready in my car and leave which i was still late for the event i drove in for. My other friend stayed to wait for the room and they didnt get in until 8:30. This was highly unacceptable! Not only that the room had no soap, no shampoo, no conditioner, elevator didnt even work. They didnt even prepare the room right. To top things off they charge me an extra $30 for a late checkout fee which isnt true. They knocked on my door at 11 and i was gathering my things. Left at 11:15. So quick to charge a late checkout when i should have got a late checkin credit. Worst experience ever. Also people that work there told me this happens everyday.
Disliked: Everything. Care about your customers.

Satisfactory with a quiet room...

Liked: Main issue was front desk was frequently unattended for greater than 15 min and the keycards frequently did not work so I would go to front desk and no one was there. The staff were pleasant but when I got an offer from my son I could stay with him I took it. He could only pick me up in the evening so I was told to have it be an early checkout for the next day which I had already paid for rather than a late checkout out in which case I would have a “large” fine. So I contacted Booking.com and they said my reservation was changed to Wed morning check out on March 2nd. I left and turned in my key at the front desk about 6:00pm on March 1st. I asked if I needed to sign anything and was told no and gave my 2 key cards.

Bad

Disliked: booking collected money from me before my stay, and I had to pay again on the property when I arrived, till now I haven't got my refund!!!!!

Exceptional

Superb

Exceptional

It was okay. Not worth...

Liked: The price of the room was great, especially for a double bedroom. It was clean overall and the front staff, Joseph, was very helpful and nice. Plenty of towels.
Disliked: The front desk attendant, Joseph, was understaffed and was doing everything on his own. He was very attentive and completed tasks as requested. Props to him! We only had two lights in the room that worked. No lamps worked so it was hard to see at night around the beds unless there was sunlight. The area wasn't bad but the moment we checked in, the police entered the lobby looking for someone which was kind of a red flag. People staying in he hotel were pretty sketchy too.