Extended Stay America Suites - Austin - Metro Guest Reviews
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6.1 miles from Austin centre |
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Aaron Tue, 23 April 2024
Bad
Danielle Fri, 19 April 2024
Liked: It was good
Disliked: Nun
Jazmin Sun, 14 April 2024
Very good
Mccaslin Wed, 10 April 2024
This hotel was overall bad...
Disliked: There was no breakfast, they were closing the gym so we could not exercise, they didn't uphold their smoking policies and allowed people to smoke near the building. The drawer was broken and the whole carpet and some of the couch was badly stained. Sinks were also dripping and flooding a little out below of the cabinet. Staff was not all friendly and knew about these amenities not being there and not updating their profile. Staff also new of the leaking sinks and didn't do more. The kitchen was outdated and the whole room and hotel smelled of smoke and old food. The elevator was not working properly and the doors on the side could not be used to enter the hotel for convenience.
Edwards Wed, 10 April 2024
Bad
Brandy Tue, 9 April 2024
I was bothered they tried...
Liked: It’s was clean and quiet and good location.
Disliked: The staffed called me the day off trying to cancel my rooms and say something about they where booked due to the solar eclipse. They said I could get with Hotels.com to be relocated or so they could refund me. I advised I was not looking for none of those things I had already paid so they should honor my rooms. I told them I was not local and was coming from Houston. They sighed then agreed to give us our rooms.
Danielle Sun, 7 April 2024
Liked: Its quite and neat
Disliked: No
Rosalia Tue, 2 April 2024
Bad
Disliked: We booked 4 days before our convention and the Saturday day we were going to enter they called me to tell me that they had sold my room. I told him that we travel frequently and this never happened to us and hevery rude young man told us well always there first time I told him I want to talk to themanager to give me a other room and said that I had already left shift and couldn't do anything but they charged me for the room and we had to look for another hotel that day at 7:00 pm
Verified Hotel Guest Tue, 26 March 2024
Liked: I didnt get robbed.
Disliked: An automated announcement loudly played all night to scare away trespassers, keeping me awake. It was filthy. I had no trash can. My light didnt work. My elderly parents keys kept breaking and they had to keep replacing them. I smelled weed all night.
Joseline Wed, 20 March 2024
This guest did not leave comments about this hotel.