Name: Extended Stay America Suites - Austin - Downtown - Town Lake
Address: 507 South First Street, Austin, TX
Telephone: (888) 323-5826

Pleasant

Dirty, rude staff and money...

Liked: Location
Disliked: It was dirty, staff was rude, sheets were stained. They had no dishes, silverware, cups upon request. This property advertised breakfast but the front desk said they only have coffee and muffins. No hot breakfast. People who are living here are loud and made me not feel safe. Worst hotel experience.

Superb

Liked: The room was clean and the AC worked great! The facility is older, so don't expect fancy accommodations. The location is great and overall was an excellent value.The staff members were very friendly and courteous.We enjoyed our stay.
Disliked: There aren't ice machines but there were ice trays in the freezer. Otherwise, we had no complaints.

Good

Superb

Good

Liked: Size, value, location, free coffee, granola bars, muffins, grits, oatmeal, tea.
Disliked: TV remote didn't work. After a few minutes, the bathroom faucet would get backed up. Musty smell in the room.

It’s ok. Would not stay...

Liked: Location
Disliked: The flooding in the hallway. No real communication about evacuation. Staff member walked into our room the next day and then said we thought you had been evacuated. Told we would have a refund through booking.com due to the inconvenience of the power cut, flooding and time spent at night in the carpark. No refund received via booking.com.

Great stay, great location!

Liked: The room was comfortable and clean. The staff were all very nice, and were always pleasant, even when I had issues with my room card multiple times. The location was perfect, just a short bus ride from HEB to stock up on supplies.
Disliked: The only thing I could even slightly gripe about was that there wasn't a small oven in the kitchen. But that's not really even a complaint, actually...

no ibooked accomodation i paid...

Liked: no no comment
Disliked: all okno

This hotel should not be...

Liked: Nothing at all.
Disliked: As a loyal Booking.com user for over 18 years—I never imagined encountering a property in such distressing condition.Unfortunately, the hotel was heavily occupied by unhoused individuals, and the hallways were reeked of sewage and human odours. The room itself was unclean, the shower had no hot water, and there was a persistent smell of marijuana throughout the premises. While the on-site staff were kind and did their best to help, they appeared overwhelmed and unable to resolve the issues.The door in my room did not close properly, and the internal lock was loose, which made me feel unsafe. Additionally, the shouting and fighting from nearby rooms were constant and unbearable. The noise level was so disruptive that I decided not to order food via Uber Eats, just to avoid going down to the entrance after returning from the fair.Several Uber drivers even advised us to change hotels due to the evident disturbances and shouting coming from inside the building—raising further concerns about our personal safety. Regrettably, most hotels were fully booked, and relocating was not a viable option.I am attaching a photo of the floor near our room to illustrate the condition of the property. Out of respect, I am not including photos of unhoused individuals, who are of course not to blame for the situation—but I must firmly state that this property is not fit to host guests in its current condition.This experience was deeply disappointing and falls well below the basic standards we expected.