Extended Stay America Suites - Atlanta - Alpharetta - Northpoint - West

It was horrible those roaches...

Liked: The location was perfect but the infestation of roaches is just unacceptable for me I dnt have roaches my kids have never seen roaches my daughter cried about these bugs trying to get me daddy
Disliked: The roaches we were transferre from one room infested with roaches to another that had roaches too so I’m thinking call the exterminator because the whole establishment is infested we were forced to sleep with roaches or pay a 100 cancelation fee and go find another room and didn’t have any extra money to just throw away

NOT A GOOD EXPERIENCE!

Liked: The room was somewhat clean
Disliked: The pullout couch had a giant stain in the middle of the mattress. I ended up sleeping on it as a couch because of this.No ice machines .Out of coffee in the morning for free breakfast. No one monitoring it.Some "sketchy looking " guys kept propping open the door at night that would normally keep unpaid for " guests " out !

My Stay Wasn’t the Best.

Liked: I liked that the hotel was easy to find as it is right off the exit. There are also two gas stations nearby and food places are within a 10 min drive.
Disliked: I didn’t like that I had to wait an hour to be checked into my room due to the hotel being overbooked. I was extremely frustrated with the lack of preparation on the hotel’s end. The front desk staff was very professional and kind though during this frustrating process though it should’ve been avoided or figured out before my arrival. Also, around 6:00AM a dog/puppy in another room nearby began to bark and was still going when I checked out at 11:00. I was not pleased to be woken up early and I find this to be very inconsiderate of the other guests.

Good

Exceptional

Never again

Liked: Location
Disliked: No breakfastBroken closetShower didn't workSink wouldn't drainWalls are paper thinStaff was inattentive

Exceptional

Adored the staff and the...

Liked: The property was very clean as far as the interior is concerned
Disliked: The building is very dated but as I stated very clean The outside is a bit unkept and debris from pedestrians.

Good