Extended Stay America Suites - Los Angeles - Ontario Airport

Only had one request at check-in: (3pm) a coffee maker and coffee room. Front desk was very rude when my husband asked again 2 1/2 hrs later. Finally, when we came back from our event at 10:30, we went to the front desk and waited for them to finally give us the coffee maker we had requested 7 hours earlier.

Liked: Nothing!
Disliked: Front desk unfriendliness.

Bad

Disliked: Roaches, dirty carpet and a strange smell in hallways

Bad

Liked: Close to our event
Disliked: Trash on hallways ,. Beds weren’t comfortable … dirty

Horrible stay , had to...

Liked: Their is roaches in our room , upon leaving we came across another couple staying who was also dealing with the same issue
Disliked: Nothing

Exceptional

Liked: Staff was nice
Disliked: Bed seemed worn & shower was dated

Cockroaches.

Liked: The beds were surprisingly comfortable.
Disliked: The interior was run-down, smelly. There were cockroaches in our room. There was only 1 elevator for the entire building. The carpet was disgusting, looked like it hadn’t been cleaned in years.

Disappointing

Liked: We booked this hotel because of the pool. We arrive there and it was closed. They are extremely understaffed. The staff were very kind with us but they are doing a lots of things.

It was dirty, my son...

Liked: The beds were uncomfortable felt more like a cottage Also the smell on the 3rd floor was very bad It was very unexpectedly dirty I was very disappointed on how dirty it was there considering the location is a nice area

Bad

Liked: There were Roaches

Very poor