Extended Stay America Select Suites - Wilmington - West

Decent price, but not maintained...

Liked: It was in a good location for what I needed, compared to other places to stay the price was good.
Disliked: Elevator wasn't working, and I wasn't notified until I showed up at 7:30pm (too late to make other arrangements). I was on the 2nd floor. It was very LOUD, lots of traffic sounds from the nearby highway. The shower only had cool to lukewarm water in the morning for my shower, and the bathtub didn't drain well, so you are standing in water the whole time. The drink machine was broken, and no ice machine is available.

It was clean and near...

Liked: It was a good location, near the hospital, which was my purpose for being there. It was a bargain compared to other nearby options. Room was clean.
Disliked: Elevator was broken, and I was on the 4th floor. I was told that before I checked in, but at 7pm didn't really have another option to drive around and look for someplace else to stay. It was very noisy, both screaming children in the halls and the outside highway noise. The volume on the TV didn't work, it was on about 3, couldn't be increased from either the remote or the tv itself. The drink machine was broken, and there isn't ice to be found b/c there is no machine and you have to fill and freeze your own Ice trays.

Good

Very good

Pleasant

Liked: The staff
Disliked: A hotel had a very smoky smell to it the outside was littered with cigarette butts. The trash can was overflowing in on the ground

Bad

Dirty and druggy

Liked: James, the manager was so nice. That is all.
Disliked: There was a guy doing dope at all hours right outside of the building, staff was very open and verbal about their hatred towards working there with the guests including myself and my boyfriend. Room was FILTHY. I stepped on the floor with clean white socks (a test that I do in every hotel with hardwood floors) and took a walk through the room and when I lifted my foot, it was black from the lack of scrubbing the floors. I had to reclean the room myself when we got to our room. (It was late when we checked in so we did not take the option of trying to get a new room after midnight.) For 300+ a night, I expected much better quality. I feel like I wasted my money.

Bad

Liked: Nothing
Disliked: They cancel my reservation

Exceptional

Liked: The staff shout out to mr James for your time much appreciated