Extended Stay America Select Suites - Washington D.C. - Germantown - Milestone

Disappointing

Good

comfortable..nice..like home...

Liked: safe, friendly staff, quaint...lots of trees...
Disliked: no complaints!!!..

Bare bones.staff gave different answers...

Liked: Quiet
Disliked: Smell

Bad

Disliked: The evening staff the night we checked in was very rude

Disappointing

Pleasant

Not worth the cost they...

Liked: Close location for where we were at.
Disliked: When we walked into the King Suite we rented, it reaked of cigarette smell as if someone had been smoking in the room more than a few times. It was an obvious smell as we arent smokers. We also did not have a comforter inside the duvet cover so we essentially only had a sheet and no blanket. Told the front staff about the issues, but nothing was done or compensated for. We paid our full bill but will not be back. The first time we stayed was weeks before this, and it was okay with no real issues. We stayed a 2nd time and were put in a different King Suite than our 1st time....that one had no table and no chair. It was a big empty room with a TV on a dresser and the bed, no other furniture. We okay with that stay as well for the most part. This 3rd time was the final straw when nothing was done to accommodate better when the room reaked of cigarettes and there was no comforter. The breakfast they offer is nothing but complimentary coffee and some light crackers in the morning that they put out on a table in the reception area. The hotel its self, is aged and it shows. The price doesn't justify staying there anymore with the recent issues and the building being neglected.

Exceptional