Extended Stay America Select Suites - St. Louis - Westport - Craig Road

Horrible

Liked: Clean comfortable and quiet
Disliked: Overcharging for rooms and there’s no one to check in when they’re supposed to be. They close early and the clerk leaves bit early. So never do anything like checking in. there is no surveillance for vehicles so your windshields will get busted out.

We were overcharged for the...

Liked: Arrived on August 15 at 9:31. Office was already closed. No one there to check us in. Hotel charge for us for the room anyway. I rescheduled to August 16 in told the clerk what happened. She said that we were supposed to call for a late check in, but that message was not relayed to us. And we deserve our money back for August 15.
Disliked: Don’t like the fact that I arrived on time August 15 at 9:31 and no one was there to check us in but we got charged for the room. Also did not like that our windshield got bust out of our car in front of the hotel.

Disappointing

Bad

Gross disgusting Shithole inice way...

Liked: Employees
Disliked: Roaches Stinky Lobby Roaches in my kitchen and bathroom.wantrd to leave instantly but we used nothing only slept we were tired and needed sleep..As soon as sun was up we left and went to better hotel to get good rest and a shower in clean environment

It's not the Hilton, but...

Liked: Fine for a night or two. Very large room with an unfurnished kitchen. If you have basic expectations, you won't have any complaints here.
Disliked: It's an older building and can feel worn out. It's the kind of place where people are going in and out and hanging out in the parking lot, though never felt unsafe. There's not much around the property except for a gas station across the street. I couldn't get the wifi to work.

Exceptional

Bad

Liked: They refused my reservation
Disliked: There was no customer service available to help me with the reservation

Inaccessible rooms

Liked: Nothing
Disliked: No room was accessible