Extended Stay America Select Suites - St. Louis - Westport - Craig Road

Bad

Gross disgusting Shithole inice way...

Liked: Employees
Disliked: Roaches Stinky Lobby Roaches in my kitchen and bathroom.wantrd to leave instantly but we used nothing only slept we were tired and needed sleep..As soon as sun was up we left and went to better hotel to get good rest and a shower in clean environment

It's not the Hilton, but...

Liked: Fine for a night or two. Very large room with an unfurnished kitchen. If you have basic expectations, you won't have any complaints here.
Disliked: It's an older building and can feel worn out. It's the kind of place where people are going in and out and hanging out in the parking lot, though never felt unsafe. There's not much around the property except for a gas station across the street. I couldn't get the wifi to work.

Exceptional

Bad

Liked: They refused my reservation
Disliked: There was no customer service available to help me with the reservation

Inaccessible rooms

Liked: Nothing
Disliked: No room was accessible

Was a good time

Liked: We just had a good time. Loved the kitchenette in our room and space.

It’s a good value for...

Liked: It was close to where we were when traveling back home. There was a gas station next to the facility. Restaurants were close for delivery.
Disliked: The facility had a very bad smell in it. There is no elevator. The facility is not set up well and hard to maneuver. The night staff was extremely rude. The check-in area closes at 10 pm so we had to use a phone located right outside the door to call and then wait for staff to come down, open the check-in area, and then complete the check-in process.

Disappointing

Liked: Size of room and price
Disliked: Staff was awfully rude. Hotel smelled like fish and dirty socks. Floor had several low soft spots. No elevator.