Extended Stay America Select Suites - St. Louis - O' Fallon IL

Extended stay Hotel America(never again)

Liked: Location
Disliked: The GM/ Clerk was very nice!!!!….Old outdated rooms/appliances no dishes unless (you purchase) them from the front desk GM said we would be able to keep them after purchase… like who sell cookware to customers no housekeeping said they only come every 2 weeks.. if need extra towels/ tissue etc. they will have to charge us.. as long as I’ve been staying at hotels … this blew my mind !!!! Strange males hanging around in lobby area watching and around outside smell of someone smoking weed around front entrance area. No clerk at desk while customer standing there for service. Clerk was sitting outside under pavilion. Later in the evening after 6:00 p.m metal roll down door was pulled down. That Sunday We checked out or walked out placed key cards in the container on the table to the right of the counter around 8:41 A.M and the metal roll was still pulled down over the counter no clerk….this was an experience I will never forget!!! And will neverrrrrr stay at any Extended Stay again!!!!

Disappointing

Liked: Staff was great
Disliked: Room was dirty, hotel smelled, very run down

Good

Disliked: Wish there was shampoo and bar soap

Good

Pleasant

Liked: Location
Disliked: Eh

Exceptional

Good not excellent lol

Liked: Combine

Exceptional

Exceptional