Extended Stay America Select Suites - Richmond - West End - I-64

Exceptional

Liked: Great place and location..

Did not stay room was...

Liked: Nothing my room got canceled due to pest control. I wasn’t supposed to be charged and they took my money and was not supposed to.

Absolutely the worst place I’ve...

Liked: Absolutely nothing..
Disliked: Was not happy at all with my stay I arrived around 11:45 at night, which upon arrival I tried to pull up to the lobby there was 4/5 people outside the lobby smoking cigarettes, there was a note on the door saying if you need help please call this number which I called and spoke to someone gave him my confirmation number and he said I wasn’t in the system which I had emails upon emails saying I did so he said he’s going to contact somebody to see what the problem was. He put me on hold by now I’m in my car calling because I did not feel very safe. Waited on the phone for about 10 minutes. Somebody finally came back on and said I was all set I can now go to the door and the guy will be right down. I walked in. Guy said five words to me can I have your ID? Please did some stuff behind the counter handed me two keys said my room number was 158 153. Whatever it was and I said well where is that? He said around back up top, that’s the direction he gave me. So I drove around back couldn’t even see the numbers on the doors because they were so small walked up and down a few times did not feel safe at all. Finally found my room all the way at the end where it didn’t look like there was anything there walked in. It was not anything like the pictures look like it looked like a completely different room. There were bugs on the floor hair in the bathtub, the one hand towel was dirty, there was some kind of funk on the sink, there was a blood stain on the sheet, not sure what bug/bugs in bed.. I was gonna complain to the front desk but no one was around. It was absolutely the worst experience I’ve ever had at a hotel, and trust me I’ve stayed in many over my lifetime, 2 sons that play baseball.. a lot of traveling.. if there was a person at the front desk I would’ve asked for my money back and slept in my car, I probably would’ve felt more comfortable..

Bad

Better beds

Liked: The room was clean and smell wonderful
Disliked: The beds were hard and the tv kept shutting off. Then 3 people knocked on my door looking for someone else

Pleasant

Liked: Location
Disliked: The rooms need to be renovated.

This hotel is nasty, rude...

Liked: I liked how big the room was
Disliked: everything, pee on bed and boogers/blood like every where

Superb

It was affordable overnight stay...

Liked: Nice area, plenty of shopping centers around. Good location.
Disliked: For being an extended, stay hotel, you would think they would at least have utensils and a small cheap four pack dining ware .