Extended Stay America Select Suites - Richmond - Innsbrook

Pleasant

Would not recommend

Liked: Tenants were nice. Staff was hot & cold. Decent location to West End and Short Pump.
Disliked: The non-smoking room they put me in REAKED of smoke. My clothes, hair and even my dog smelled like cigarettes. I was booked for a few weeks but left after 48 hours to a different hotel. Thin walls - I could hear everything in the hallways, even other toilets flushing.

Enjoyed my stay

Liked: Very spacious room and great customer service.

Good

Bad

Exceptional

Not bad for a few...

Liked: Not too bad for a few nights or so. Easy check in and check out. Our room had a kitchenette but I do recommend taking your own pans and silverware as they charge you to provide that stuff.
Disliked: Not much around the area to see or do. No coffee or some small essentials provided items like silverware or napkins.

Bad

Liked: Nothing
Disliked: It smelled bad

17 hours on the road...

Liked: n/a
Disliked: I would like my money back. I sent the property TWO messages telling them I would be late to check in, as I was driving from NH to VA. When I got there, there was no one (not a single person) working there, so I called for help. I was told I was marked as a “No Show”, and that no one would be around until 10am. I drove nearly 17 hours to end up with no where to sleep. To say I am upset is an understatement. I was charged $99 for being “No Show” when I clearly let you know I would be very late, TWICE.