Extended Stay America Select Suites - Raleigh - Cary - Regency Parkway South

Liked: Excellent service. Everyone was very friendly. Will stay again.

Phenomenal

Liked: Shawn is a joy and her daughter is amazing as well Alex is very attentive and always shows great customer care
Disliked: They need a ice machine

Disappointing

Liked: The staff was very helpful and friendly
Disliked: The room had a Terrible odor Like old mold smell My sister couldn't take it any more and I was sneezing We were booked for 2 days and could not stay the 2nd day It added so much stress to our tripNot a reflection on the front staff . They were amazing . But the owners need to refurbish the room Terrible

Thankful for the helpful people...

Liked: The staff
Disliked: The customer service was awesome

The staff is amazing

Liked: The customer service was phenomenal
Disliked: The staff

Never again

Liked: Location
Disliked: The room was disgusting. There was a dead roach in the closet. The floor looked like it had never been mopped. Under the bed, there was trash and a dirty baby bottle with milk in it. The bathroom (sink, shower, mirror) were nasty. The desk was closed so I had to use a phone in the entrance way to call to be checked in and this was before 11pm. The next morning we tried asking for towels and washcloths, desk wasn't open again and no one would answer the phone. The kitchen was missing cabinets. I could go on and on.

Not good

Liked: Honestly we booked for 2 days but left in one day :( we could not bear it . Staff was friendly though.
Disliked: No breakfast , no place to sit in the lounge or there is no lounge at all .

Good

Disappointing

Disliked: No ice maker, no way to make coffee. Full kitchen but NO utensils. Furniture and room in disrepair. Besides the location there is nothing good to say about the property.

Pleasant