Name: Extended Stay America Select Suites - Provo - American Fork
Address: 57 North 900 West, American Fork, UT
Telephone: (888) 406-7656

THE WORST DESK.CLERK AND MOTEL

Liked: Absolutely nothing
Disliked: Everything!!!! The desk clerk was rude, the place the room was dirty, and the smell of Marijuana lingered in the bathroom. Just a very uncomfortable uninvited place. I called to let the desk clerk know how uncomfortable I felt, the room was dirty n asked if I could possibly get a refund. She told me it would take 5-10days. I told her I would stay, and she agreed to make sure I was okay. I said I should be. No cell phone service in the building so I called her back, she helped me with the wifi and told her I was okay. She told me they were exchanging shifts but will let the new clerk know and make sure everything is okay. Stayed in the room for another 20 minutes. I finally got service so I called my son and told him where I had rented a motel. Right after there was a knock on the door, I checked to see who it was. There were 2 ladies at the door bith workers, I opened the door and the desk clerk who I spoke to told me I had to leave. I asked why and she said she pressed the refund button. I asked her why she did that after the fact I told her I was staying. She said after the 1st conversation she said the best thing to do was refund my money. I said but why didn't you tell me what you did, even during our conversation about the wifi. She said wasn't sure. I said so now I don't have a place to stay, I have no money to get another room anywhere. She was very rude about it, no customer service at all. She said we will need to escort you out the building. I asked her why? I didn't do anything wrong. She said because you can't stay here because I refunded your money. OMG I was soooooooo upset by this time because I was being told to leave, I had nowhere to go and I had only enough money to cover my gas and little to nothing for food. This is the worst experience I ever had with any motel. Her is name is Mariah, she needs to be trained in customer service and her attitude was horrible.