Extended Stay America Select Suites - Phoenix - North

For a first an only...

Liked: I liked the fact of having a full size fridge and freezer in the room along with a microwave. I didn't expect a stove and sink which was nice.
Disliked: The beds were very hard to sleep on, there was no housekeeping to see if we needed anything cleaned or freshen up. The bathroom did not look very clean and found a roach crawling up the wall. Staff was very pushy about our check out and wanted us out before our check out time of 11am; calling the night before and knocking multiple times the morning of.

It’s a great and affordable...

Liked: Have had great experiences there and helpful staff ,(Valerie /Vanessa )

Bad

Disappointing

BED BUGS, DISGUSTING. Do not...

Liked: This place is a shit hole and it has bed bugs.
Disliked: Everything, I left after 2 hours. They wouldn’t refund me after I even showed them the bed bugs.

Excellent Stay

Liked: Staff was awesome room was good for the money I spent. It was pretty quiet as well. The bathroom could use a makeover but it was normal wear and tear.

Exceptional

Bad

Liked: It was not clean and had a very bad odor to the lobby (Urine). I have to say great customer service from the front desk attendant b

AWFUL! i left at 2...

Liked: The staff were friendly at check in
Disliked: AC didn’t work, loud , smelt like smoke bad