Extended Stay America Select Suites - Peoria - North

Book at your own risk,...

Liked: I booked a two night stay in a double bed studio. The refrigerator door was so greasy and dirty it looked like no one had ever wiped it down since it was delivered there in the first place. I had a none smoking room but the front door entrance was below our room so all the smokers smoke would flow right into our AC/heating unit, yuck! And I'm so baffled at how unprofessional the front desk receptionist was who answered my call a day after checking out. I had to call the front desk back because no one ever called me back after requesting to speak to a manager for a refund for leaving early. My family and I stayed just one of the two nights. It was not a pleasant stay whatsoever for the price they are offering. Will I ever get my refund for the second night ? Mind you we checked out before 4:30 Pm so I'm sure as a hotel that room could have been booked and I could have gotten my refund the time of check out. I was simply brushed off by the lack of work ethic from the employees who choose not to care about their customers. I want to believe there can be great customer service here someday.
Disliked: The queen size beds that are advertised simply are not queen size beds, more like a full/twin.The stove barely worked. The non-smoking room, smells of smoke, yuck!The dirty refrigerator door.The crunchy blankets, yuckThe beds are on their last life.The lack of customer service.