Extended Stay America Select Suites - Panama City - Callaway

Exceptional

Liked: Everything was nice
Disliked: There's nothing to say about it

Exceptional

Liked: Everything was great just what I expected
Disliked: There's nothing bad to say about it.

Good

Disliked: Delay in refunding the deposit. I went on a 10-day trip, and every day I stayed in a different hotel. Imagine if everyone adopted the same practice of refunding the amount within 7 days. I would have to have a lot of money to travel, in addition to the highest hotel deposit of $150.00. Checked out in two or three hours, did the room inspection, and had to refund the money immediately.

Bad

Place was decent, STAFF needs...

Liked: Very convenient location for us. We had a delay in our move into a townhouse in the area and had to find a place to stay. It's a decent place. I really wish they had a coffee maker as there is no place in the hotel to get coffee. It was clean and beds were comfortable. One of the few places that lets your pets stay.
Disliked: I have never in my life experienced anything like this check in process. We arrived about 11:30 p.m. to see if they had any vacancies. I tried to call the local number and after going through the prompts the phone just disconnected. I also tried to call the national number located after doing a google search and the number is wrong. My daughter went in to check in and was told to go book it online. We booked a room on Booking.com and then she proceeded to go into the hotel to check in, this is were things got really weird. She was in Lobby for appx 45 mins. My check in process usually takes 5 to 10 minutes at other hotels. The clerk at the desk definitely had SOMETHING going on. My daughter had to continue to get the clerks attention BY WAKING HER UP to continue the check in process. IT REALLY WAS A HORRIBLE EXPERIENCE. We would have left had we not been so desperate for a place to stay as my daughter had to be up at 5 a.m. for work. AND I don't understand why I was charged $176 as a deposit and was only returned $150. We were told the deposit was $150 but my card was charged $176.

Bad

Exceptional

Liked: I like that the front desk attendant was patient, kind and sweet. I also like that the mattress were more comfortable than my own mattress at home. Also, people do not listen to everything you read and reviews. Test it out for yourself because if I had to listen to just the reviews I wouldn't have went.
Disliked: I didn't like that. The TV was so small.

Comfort zone being away from...

Very poor

Liked: The shower was nice and the staff was ok.
Disliked: Room was hot and smelled really bad. It was humid in the room and always felt like u needed a shower after u got out of the shower, the bed was so uncomfortable like a brick and we got 3 pillows. Found hair in the shower. Building felt run down and sketchy. Looks like they have roof issues because there was black spots on the ceiling and u heard drips on the ceiling at night. Definitely was overpriced for what u got. Will not be staying at another extended stay ever again. The guy that checked me in was somewhat friendly but could tell he didn't want to be there. The doors were extremely hard to get into. All in all was a very bad experience. Good in a pinch but no good. Still haven't gotten my deposit back. And I left my room better than how I got it . If ur looking to stay there my recommendation would be don't. Run