Extended Stay America Select Suites - Orlando - Sanford - Airport

Poor

Disliked: Very shoddy hotel looks like they got drug dealing going on get out of there as fast as I could

Disgusting. Deserves a call to...

Liked: It was close to the airport
Disliked: It was dirty, there was NO mention of charging a $100 security deposit that wouldn’t be refunded for 3 business days, the room was dirty, and there were cockroaches in the bed frame. When I asked for bug spray of some kind the KID at the front desk was of no help, how do you not have basic maintenance supplies? I was offered a room switch and when I asked if he thought that room would have cockroaches also, he shrugged and mumbled, “yes”. I ended up switching anyway. The bed was awful and felt every spring. Didn’t bother showering because there was dirt in the tub.

Bad

Liked: Nothing terrible
Disliked: Dirty nasty dog 💩 was on the floor sheets dirty went an purchase sheets

Exceptional

It’s was the worst stay...

Liked: It was trash the halfway stinky and was not clean at all
Disliked: Nothing this place was a nightmare and they have roaches staff was rude there was mold in the shower

Bad

Disappointing

Bad

Liked: Location to airport and price
Disliked: When we arrived at 6 pm to check in, the place looked very sketchy. Older cars parked in lot with windows broke out people standing around looking like they were up to no good one car up on a jack like someone had been working on it and left. Very bad feeling right from the start, not to mention the two city cops that were parked by the entrance we were thinking what kind of place did we book? Anyway we were only going to be there for a short stay as we had to be at the airport by 4am. So, against my better judgment, I continued to the entrance and had a short conversation with the two police officers that were there. They did say that they would not recommend this place even for a short stay and suggested the hotels north of the interstate. As I was talking with them, my wife and granddaughter who were in our car checking Google reviews on the place and getting more and more concerned with what they saw and wanting to just leave. By this time, it was already 6:30. When I tried to cancel my reservation, the website said no refunds after 6, so reluctantly, I was still going to stay walked into the lobby, which smelled horrible and was dirty. But no one was there waited about 5 minutes and left. Seems this is the norm here according to other reviews. It's sad this place is a dump!!! Guess I will have to see if booking.com will do anything.

Disappointing

Liked: Location to airport was close and convenient
Disliked: At a late check in 1115 pm.Waited 30 minutes for a night attendant. After 3 calls to customer svc.Room 329 has actual Mold on the exterior surface of the refrigerator. Door to bathroom has physical damage, appears to be a punch indent.I have stayed at many Extended State facilities over the years.Usually clean and responsive.This facility was Not either.