Extended Stay America Select Suites - Madison - Old Sauk Rd.

Bad

Exceptional

Well located hotel with excellent...

Liked: Good sized room which was clean and comfortable. The staff were really nice and helpful. The hotel is well located next to cafes, restaurants and supermarkets, ideal for those needing to stay for a long period of time.
Disliked: The property could do with generally being refurbished.

Good

Managed to get by, will...

Liked: Location was good, Robin at the front was quite friendly and helpful.
Disliked: The room was never serviced for housekeeping despite staying there for 11 nights. We requested it at the 7 day mark but apparently no one was available? All we got were towels and new sheets but that was after sending a long email. The oven was dirty, the taps were shaky and creaking, the shower was off, hot water wasn't consistent. Overall a quite difficult 11 nights.

Disappointing

Not for me but if...

Liked: It had good space since it was a suite/extended stay
Disliked: The toilet was rusty/dirty. The room didn't feel as clean as it could be. We did ask for a new set of towels however there was a linen fee for the night shift to 'exchange towels' and not get a new set. I wasn't expecting that.

If your looking for a...

Liked: The rooms are HUGE! Like a studio apartment, kitchen and lounge area open to the bed. Definitely a very comfortable room. Also I like my room cold and the air conditioning didn’t disappoint! Got my room cold!
Disliked: There was someone staying with a dog a couple rooms over and it was a very loud dog. Anytime other units slammed a door the dog would bark. This was my first stay and it was just for one night, next time I would ask to have a different room.

Stay was good but for...

Liked: nice rooms
Disliked: Hallways smelled like cigarettes