Extended Stay America Select Suites - Lubbock - West

Bad

Exceptional

Exceptional

Embarrassing, hurtful

Liked: Location
Disliked: They closed the front office and my key wouldn’t work . I had to go to bathroom and we called and called the number that was posted . Then someone came in and said the girl was out back in a car with a guy so my daughter went back there and she was smoking weed and then she ran into building and I was upset bc I had been there so long and I raised my voice telling her we had been calling n calling and knocking . She asked me to lower my voice I did and asked to speak to manager then she called police and I still had 3 days left of my stay and the kicked me off property and police had to stand there while I got all my stuff loaded up in my car and I had to cut my stay with my daughter that I only get to see one time a year short and they said they were going to refund my money but then they said it was done through y’all I called y’all and talked with someone and they needed my confirmation number but I was driving I told them I would call back in a hr then I got like a fax number so it’s still unresolved and i will never stay at one of them and I’m worried about booking through yall bc I didn’t get my money back yet

Exceptional

Liked: Cleaniss and staff was very respectful

I would for sure stay...

Liked: I like that the front desk lady was so nice and helpful
Disliked: I enjoyed my stay

I would stay there again...

Liked: I like that it was quite and peaceful. The lady at the front desk was so nice and very helpful
Disliked: Can't say I didn't

Good

Very poor