Extended Stay America Select Suites - Louisville - South Guest Reviews
Write a review
Write a review
Jessica Tue, 1 July 2025
Disappointing
Liked: The room was ready when I arrived. The hotel was quiet and I was not disturbed. The room was pretty clean when I got there- more on that later- the bed was comfortable, the fridge and freezer worked well.
Disliked: The listing said the room included a tea/coffee maker. It didn't. It was EXCEPTIONALLY humid in the entire building, and the halls were not well air conditioned which made it impossible to control the humidity in my room. This lead to everything [floor, bedding, counters, etc] constantly feeling slightly damp and sticky. Due to the moisture there was mold growing in multiple places. It took a day and a half for my bath towels to dry. It was SO uncomfortable the entire stay. I also had an issue where I got locked out of my room - I went to the front desk and without even looking at my account they told me I was "due to pay". I paid my entire stay at the time of booking. They tried to argue that they only charged me for 1 week at check in, I pointed out that they didnt charge me ANYTHING at check in, because I prepaid weeks before my stay. When they finally looked at my account, they realized I HAD prepaid and didnt owe anything and they reactivated my key. While it was a quick fix, it was pretty irritating to show up after working ALL DAY to be locked out of my room and have to argue that I had already paid for my stay!!! I cant believe they dont verify that before locking guests out.
Jason Sun, 15 June 2025
Superb
Renny Thu, 5 June 2025
Exceptional
Christine Sat, 31 May 2025
Very good
Renny Fri, 30 May 2025
Exceptional
Renny Fri, 30 May 2025
Exceptional
Amanda Wed, 28 May 2025
Exceptional
Renny Mon, 19 May 2025
Exceptional
Renny Mon, 19 May 2025
Exceptional
Bates Mon, 28 April 2025
It could of been better!
Liked: The lady at the front desk was very helpful, and Greeted.us with a smile!
Disliked: The bed we had Squeaked., reminded me of a bed you pulled out of a couch!, bathroom flooring coming up and missing pieces, kitchen dated...dented up fridge! The price not the highest but not the cheapest was just hoping for are stay to been a little nicer!