Extended Stay America Select Suites - Lexington Park - Pax River

Staff is great!

Liked: Good location to meetings for work.
Disliked: Elevator still broke.

Very good

very respectful

Liked: very clean & kind. the lady that checked us in was very friendly

Fix your elevator. That’s a...

Liked: Good customer service

Pleasant

Liked: Quite and peaceful.
Disliked: Need to fix the elevators and replace the worn out shades in the room.

Bad

Exceptional

Liked: The host was kind and helpful. The hotel was located close to all the venues that I needed to visit during my stay
Disliked: NA

Exceptional

Please don’t take your family...

Liked: Location
Disliked: Dirty, small, pillows smelled like sweat. Bed was a pallet. Staff did not accommodate us to a better room when she found out the room we booked online was no longer available. The room was a horrible down grade than what we paid for on line and was not properly reimbursed from the down grade. We had a terrible down grade. She did not do her best to make our stay a great experience. Could basically care less of what condition we were provided. Associate stated that we would get a call 10-minutes of getting to our room to check our satisfaction. No call was made. Pillows were flat and small, when we requested newpillows we were given rolled up blankets to sleep on. Toilet had old dried poop stuck to the toilet bowl. No essential toiletries or hygienics were provided or available, thank God we had our own. Television was so small, it was as if we were looking at a computer screen. Just a down right horrible experience.