Extended Stay America Select Suites - Laredo

Needs to be more clean...

Liked: N/a
Disliked: Didn’t like that I had to wait about 20-30 for someone to give access to our room and then I room key didn’t work and we had to wait in the hallway outside of the room for them to come let us in mind you at the point it’s almost 2 am and with 2 little one we just wanted to go to bed once in our room we tried turning on the tv it didn’t work the worst part we saw roaches in the room at first oh it’s just one NOOOOO THEY WERE ON WALLS ASWELL COULDNT STAY THEIR WE CALLED BACK THE CLERK TOLD HIM ABOUT SITUATION WE DIDNT HAVE 5 MINUTES IN THE ROOM I asked to get refunded still waiting on that very upset customer I even forgot to take photos everything but driving for 9 hours and with little ones your body is done and tried.

Pleasant

Bad

Very poor

I will never stay at...

Liked: Not very clean had a very bad older
Disliked: Absolutely nothing

Poor

Liked: The only thing that we liked was the location, that the room had a full size fridge and it was spacious.
Disliked: I had reserved with the option to pay at location because we had the amount in cash but that wasn't an option once there. It was infested with roaches. The room had a bad smell. We reserved for 4 people it only had 2 towels. No Internet for the TV. The beds were in very bad condition.

Exceptional

Exceptional

You get what you pay...

Liked: Nothing.
Disliked: Where do I start....1. This is supposed to be a smoke-free hotel, as the sign states at the counter upon signing in. However, on the 3rd floor where our room was located, we could smell that people were smoking not just cigarettes but weed, which permeated into our room. 2. The TV didn't work. 3. No Wi-Fi info was posted at the service desk or in the room. 4. When checking out, the front of the lobby was still closed at 9:30a.