Extended Stay America Select Suites - Kansas City - South - I-49

Nasty to

Liked: Nothing very nasty
Disliked: The roaches

Bad

Liked: They cancelled my resercatioms after they charged my credit card
Disliked: They chatged my stay on mh credit. Ard then xalled an cancelled my resorvations

Bad

Liked: We already paid thur Booking and was not permitted in. We had to go found another hotel and I had to pay extra at a different hotel. The clerk said there were full and it was Booking fault. Still haven't received my refund back yet and it's about to be August.
Disliked: Rudeness and i didn't receive a refund from Booking.

It was okay for the...

Liked: Very quiet
Disliked: Not clean. Had roaches

Bad

Exceptional

The worst ESA in america!

Liked: The location
Disliked: The staff. The cleanliness, the rodents, the bad smells, the whole establishment is just ghetto. The bed was hard, felt like cardboard.

I wouldn't stay here

Liked: I didn't like anything at this location.
Disliked: Well where to start first off they allow smoking on the 3rd floor and the whole place smelled horribly of smoke. Then the room wasn't clean when we got into it then we found the room had roaches. I could go on but I think you get the drift it was a horrible stay!!

Go elsewhere, managed by unprofessional...

Liked: The location is close to lots of shopping malls and food stores.
Disliked: The staff is unprofessional and rude.They discuss the guests' personal life situations right in front of other guests. The place has roaches. The 4th floor recks of urine. All the manager will say is " Oh it stinks up here" The housekeeping staff refuses to clean properly. Only the first floor is somewhat clean, every other floor is disgusting. "Keisha", the manager which is obviously the reason this place is in such horrible condition. This girl will cancel your reservations without a reasonable change. She also will not communicate the change at all until your at the front desk wondering " What happened to my reservation "? No one wears uniform expect the bald guy, so you never really knows who works there or not. I went to extend my stay for the room that I was currently in, just to be told that my reservation was cancel because it was for a queen bed room and I was in a room with a full bed. I couldn't wrap my head around why I couldn't just extend my stay for the room that I was currently in. When initially I booked a double bed room and was told that the person currently in there was extending. Okay so why couldn't I have done the same thing if I made a reservation for a room with a bigger bed? This place is in desperate need of new management. I will be reaching out to corporate regarding this establishment. All in all not the place for a short term stay. Visit a Extended Stay that requires a deposit, you'll get treated better.