Extended Stay America Select Suites - Kalamazoo - West

Very good

Good

Exceptional

Liked: The front desk was closed when I arrived had to go elsewhere
Disliked: There wasn't any complaints

New Jack City

Liked: Staffing
Disliked: Tv not working the shower lever was broken had to take baths and the beds was like sleeping on a bunk bed the hallways was disgusting and smells awful

Passable

Not a fan.

Liked: Location. Maintenance man was friendly.
Disliked: We were there for 9 days. We only saw someone in the office only two times. They said to use the phone on the wall and call if it is important. The mattresses were thin and uncomfortable. They do not clean your room until you leave and asked us to haul off our own trash. We had to ask the maids for a second roll of toilet paper and had to turn in 2 towels to get 2 clean ones. I have never stayed in an extended stay motel before but it is not for me. There were many construction type workers staying there and who ever stayed above us was noisy.

Exceptional

Your motel is the worst...

Liked: Unprofessional service and staff treated me poorly and then stalked my room and I will never get a room again frfr get better staff not unprofessional
Disliked: All of it was dirty sink leaked

Bad

Liked: Pet friendly
Disliked: Just paid over $550 for a week never had a problem up until Sunday April 13th got woken up early morning being accused of smoking in the room I don't smoke so the manager left and five minutes later she came back to evict us and we didn't get any refund