Extended Stay America Select Suites - Indianapolis - Greenwood Guest Reviews
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2.1 miles from Greenwood centre |
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Price Thu, 9 May 2024
Bad
Liked: Nothing
Disliked: Filthy lobby and hallway, people smoking Crack in the parking lot
Donna Mon, 6 May 2024
Would not stay again, dirty...
Liked: Outside looked decent
Disliked: Dirty hallways, water in hall, leaks in ceiling, dirty room. Had to wait about 20 min for desk person to get up and come out, vending machines didn’t work, bed creeks and afraid it was going to break.
Andrea Thu, 2 May 2024
Very good
Liked: The location was convenient and the other guests were friendly.
Disliked: No housekeeping.
Pamela Fri, 19 April 2024
It was ok for the...
Liked: Location
Disliked: Uncomfortable mattress
Willie Tue, 16 April 2024
Had better experience staying at...
Liked: Front desk very respectful and understanding.
Disliked: House keeping very rude. A lady was in the hallway crying asking for help. House keeping acted as if they didn’t care. Couldn’t get sleep due to house keeping cleaning a room and slamming the door. When it was brought to her attention she blamed it on a guest. Was mad because my husband ask for a clean wash cloth due to the wash cloth having hair on it. Wouldn’t expect to get treated like that not being from Indianapolis.
Prudhvi Mon, 15 April 2024
I couldn't stay there
Liked: Nothing
Disliked: When I reached the location my reservation was cancelled.
Brian Sun, 14 April 2024
I will not stay with...
Liked: Location was okay but not great
Disliked: Hotel was old and in the beginning stages of disrepair. Room had not been cleaned!!!! Bed was not made and I slept on top of covers because of that. Bathroom sink was clogged. When I complained I was told it would be a charge for full service cleaning!!!! And there were no rooms available for me to switch to. Not a good experience at all.
Donald Fri, 12 April 2024
Appaling
Liked: No breakfast facitilty
Disliked: I checked in after hours (approximately 10:45 pm). I had called ahead to inform the hotel desk that I would be late in arriving and was told to use the wall phone and dial "0" and someone would check me in. As directed, I used the wall phone to call someone to check me in. There was no answer so my call went to a central number who advised me they would reach someone. Approximately 5 minutes later, someone checked me in and gave me a room key to a second floor room. Upon reaching the room, the room key did not work. I had to leave my wife and luggage at the room door while I returned to first floor to get the key activated. Of course no one was there so I had to use the wall phone, again, to reach someone for help. Again, no one answered and my call went to a central number. The person who answered said they would reach someone. Eventually, the same person who checked me in came and re-issued me a room key. Finally after entering the room, my wife and I were astonished. The room looked like a "flop house" room. There was only a top sheet on the bed, no blanket, no pillow cases and the top sheet that was on the bed was wrinkled and stained, as if it had been slept on for several nights. Additionally, there were no towels, wash cloths, or soap. Using the room phone, I reached the person who had checked me in and explained to her what I just told you. She said to come down and she would give me towels and bedding. Other hotels bring bring the items to the room but I did as instructed. When I returned to my room with the bedding, my wife and I realized there was a top sheet, a blanket. and two towels. No bottom sheet, no pillow cases, no wash cloths, no soap. Compounding this nightmare was the fact that the bathroom sink did not drain at all. Thankfully, the sink next to the refrigerator did work properly. All hotels in the area were filled (eclipse) so no rooms available at another hotel. If so, I would not have stayed.
Amanda Thu, 11 April 2024
Liked: We were told we would receive a refund and discount of half off that we never received due to several issues with the room at the stay. there was nothing to like.
Disliked: Everything. Microwave not working, bugs, not allowed extra or more than 2 towels for 3 people to reuse over several days without being charged extra for towels, cleaning crew never came the entire stay and we were told it cost extra
Roberto Sun, 7 April 2024
Not good
Liked: Nothing
Disliked: The bed is small the towels were dirty