Extended Stay America Select Suites - Fayetteville - I-49

Bad

Disliked: The room had roaches

Hotel of HORRORS

Liked: Absolutely nothing
Disliked: The employee covering the evening shift was the most rude and unpleasant employee that I have EVER experienced. My granddaughter and I waited in a locked hallway for over THIRTY MINUTES before she lifted the awning to even acknowledge our presence (and mind you, this was 11:30 PM!) Then she had the audacity to raise her voice at my 21 year old granddaughter asking why she was knocking on the awning! Which she was NOT! I was tapping my hand on the counter impatiently for sure!! All the while having the booking agent on the phone trying to determine why the "front desk" (if you could call it that!) was not being monitored! She changed her tune REAL FAST when she realized the agent was on the line, but never apologized for her contemptuous attitude. Then, when we were finally allowed to our room, it was the most unpleasant room I have EVER had to pay for. This whole experience was HORRENDOUS. The only reason I was even there was to celebrate my granddaughter's graduation from the University that day. But you can BELIEVE ME, I will make sure I tell EVERYONE I KNOW about this horrible place!!!

Bad

Bad

Liked: After a long day of working I made the reservation and drove to this location to sadly find out that he would not take me. When I made it to the location everything was pretty much closed. There's a phone on the wall that I had to call so that someone could assist me. A guy comes around the corner rolls up the locked window and essentially tells me that he can't help me. There's no availability. The guy look like he literally just woke up. Tell us maybe to call and cancel with booking and that I should get my money back . He refuses to answer any questions, lock the window and leaves me just standing there. With no place to stay even though the booking was confirmed and told me also that it was late.

Exceptional

Never Eveeeeeeeeer will I stay...

Liked: Location other than that nothing!!!!!
Disliked: Everything, Roaches, manager buying drugs right in front of you, smells, beds look like they came out of a jail cell omg, people just hanging around doing drugs in the parking lot. Police was called and he said it’s like every 2hr thing that they come over to that hotel

Pleasant

Big roaches running across the...

Liked: Didn't stay long enough to check anything out but the room.
Disliked: After we unloaded the car, I saw roaches running across the floor! Three big roaches! I went to the front desk to let clerk know and she asked if I wanted another room. No! If roaches are in one room, they're in all the rooms! We had been there for 20 minutes. The clerk asked if I wanted a refund, yes of course. I will never reserve another room with Extended Stay...anywhere.

Your confirmations are not a...

Liked: Nothing
Disliked: The hotel had no record of my reservation and no rooms available. Contacting Bookings.com was very difficult. They only called the hotel to validate what I already told them and basically said that I was on my own.