Extended Stay America Select Suites - Chicago - Vernon Hills - Lincolnshire Guest Reviews
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Mark Mon, 21 July 2025
Merely a place to sleep.
Liked: not applicable
Disliked: 1) In a recent stay (July 11 - 14), Extended Stay was unable to honor the requested Disability Access/Non-Smoking room and the location blamed booking.com for their (Extended Stay's) failure to provide the requested reservation. Extended stay had the request more than a month in advance. 2) Extended stay fails to provide an obvious method of knowing what will be provided at their locations without drilling down into your website to identify what a property provides. It is unreasonable to charge for a towel exchange when only 2 towels and 2 wash cloths are provided for a multi-day stay. 3) The site provided one (1) throw-away cup for a 2 person rental and the front desk just said that's all we provide. Great customer service??? 4) The signs around the property advertise a "fully equipped kitchen" and the cabinets are empty with a flyer indicating a Cookware Kit is available for $39.99 and a Dinnerware Kit for $19.99. Please provide your definition of a "fully equipped kitchen" and make it clear on your website during the reservation process.
Rita Sun, 20 July 2025
Pleasant
Liked: Area
Disliked: The earwigs they was in the drawers and floors.
Anonymous Mon, 30 June 2025
Superb
Chia-pei Sun, 29 June 2025
Passable
Rodriguez Sat, 21 June 2025
Good
Anonymous Tue, 17 June 2025
Cat pee smell and hotel...
Liked: This hotel overbooked for the night in question. We were staying with other family using 1 car and at the same hotel so this was a huge inconvenience. I was left a message telling me I had to contact their sister hotel to get a room with the same rate. So you overbook and I have to fix it? Luckily I did, however the room smelled like cat pee and the sister hotel was dated and dirty. Had long term residents outside the door blocking the doors smoking. Just yuck. I will say Sarah from the sister hotel not this one was helpful in rebooking. Will never stay at one of these establishments again.
Disliked: The horrific smell of cat pee and thin walls.
Yang Wed, 28 May 2025
Good
Gustavo Thu, 22 May 2025
Great
Liked: Laundry
Carlotta Mon, 12 May 2025
Exceptional
Wes Tue, 29 April 2025
Exceptional