Extended Stay America Select Suites - Chicago - Lisle

Superb

Disappointing.

Liked: WiFi does not cover my room, no bedding changes, smoking of weed all over in fact got a headache from it and had to move. Kitchen appliances are extinct/old!
Disliked: See above.

Quality has gone way down!!

Liked: Location
Disliked: Dingy no ice mechine

Bad

Very poor

Good

Ok

Liked: Close to my relatives
Disliked: Too dirty and no facility for a mere coffee

too high priced for getting...

Liked: The Girl working the desk was very apologetic, but could not do a thing for us. The very bad thing about this was .............. We had a room key . So at 6.40 am I got up and went one mile down the road to Dunkin Donuts to get coffee for us and I could not enter the room with my door key anymore ! I had to knock over and over on the door. My friend went out with the dogs to walk the dogs in the morning before we packed and. she also could not get in the door. The check out time was 11 am and the front desk was Shut down with a metal roller ( like a window treatment out of metal ) as soon as we checked in and when we left it was still all closed ! No staff at all there !!! None !!! So thank god I was in the room but what is up if we would have traveled alone and went to walk the dogs we would have not been able to enter the room at all !!!! NO staff there ... the room key not working because it was our day to check out but it was 7 am in the morning NOT 11 am !!!! Very disturbing !!!!!!! Very very disturbing !!! Also the water flow in the bathroom was very low and the sink was not draining very well. The bed, the mattress was very slanted. It was not straight. I laid in bed and almost rolled off because the mattress was literally high on one side and went downhill !!! Not very good night sleep because of this. So getting locked out of your room before 11 am when you want to load the truck /car or walk the dog before packing is very very disturbing !!! No staff at all around. It was literally locked up office.
Disliked: Where to start !! We arrived and no one was at the desk, we waited ( it was about 8 or 8.30pm and we were tired from traveling. The young lady arrived and was very apologetic and I told her, it's ok. No worries.I asked her about coffee in the morning or a coffee cup in the room and she 'appologized' but declined on all, no coffee machine on ground or in any room. No breakfast at all! NO coffee machine in the Room at all !We knew we had a dog free, were were traveling with dogs, normal its a 20 fee... well this was 25 dollars per dog. We had 2 dogs, it came to 27.50 each ... it got taxed !! Separately from the Total taxes after I paid it we got taxed again at the end. By mistake she overcharged us another third pet fee and after appologizing, she took the third charge off. It still came to over 180 dollars when I booked and paid online for 130 !! I could have went to a better hotel with Coffee for much cheaper !The room was ok clean, I bring sanitizer and wipe everything down and the wipes were pretty dirty. There were only a couple big towels and a couple wash clothes and NO hand towel at all. The Fan over the stove was ON all the time, I could not turn it off at all. You could turn it high or low, but not OFF. It was very annoying all night long to listen to that fan noise.We had a room key . So at 6.40 am I got up and went one mile down the road to Dunkin Donuts to get coffee for us and I could not enter the room with my door key anymore ! I had to knock over and over on the door. My friend went out with the dogs to walk the dogs in the morning before we packed and. she also could not get in the door. The check out time was 11 am and the front desk was Shut down with a metal roller ( like a window treatment out of metal ) as soon as we checked in and when we left it was still all closed ! No staff at all there !!! None !!!

Poor

Liked: Convienent location
Disliked: Dirty