Extended Stay America Select Suites - Chicago - Downers Grove

Pleasant

Very good

Disliked: TV station hanging/skipping

Superb

Hotel Hell: STAY FAR AWAY

Liked: Nothing.
Disliked: Absolutely horrible experience here. Nobody was at the check-in counter for 40+ minutes while another guest with prosthetics had to sit on the counter waiting. I had to call Customer Service so THEY could find on-site staff. Finally get my room and its a warzone full of garbage and property and even a persons wallet, call up the desk, turn in the wallet and get a new room.just under an hour later I'm on the phone with Customer Service again, the hotel manager shows up with local PD claiming I stole some kinda bill with "sentimental value" from the "occupied" room and the wallet. I have to stand there and show the police my wallet is missing this mystery item and also show them I've been documenting every step of this mess. Manager was trying to bully me into leaving the hotel now after claiming "if you're uncomfortable you can just leave you know." I told her I'm getting sleep that I'm owed at this point and she can deal with CS and Corporate next I'm not comfy speaking with her anymore.Call up Customer service for like the 5 time this evening, spend an hour on the phone with a guy that can barely speak English (I'm sorry but its really not helpful to outsource your workers and create a language barrier..). I basically demand he sends me an email logging everything I'm having him report, then I have to have him make ANOTHER email because he neglected to mention th manager was bringing police to my door and harassing me (you know, the whole point of this last call?).Checked out at like 5 am, got no sleep with all the noise and felt so uncomfortable, unwelcome and unsafe here...

I enjoyed my stay at...

Liked: It's clean and includes a kitchen.
Disliked: N/A

Very good

Superb

Needs to be remodeled and...

Liked: Staff was very friendly
Disliked: People sitting by the front door smoking. Dirty exterior and the hallway to our room was dirty and smelly. The elevator was dirty and smelled like dog poop. I couldn’t sleep because the door in the back of the hotel was broken and did not lock.

Exceptional