Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.

Disappointing

Bad

I just did.

Liked: They didn’t keep the room available for us that we paid for on line before I drove 11 hours to get to their location. We had to go and find another place to stay for the night around 10:00 pm! But they did have Dirty sheets, looked like they had bedbugs because of all of the nasty spots on the linen and sheets, roachs with babies, you could only get in and out at just the front door with all of your bags. And I want all of my money back because this place was just horrible. And HORRIBLE IS AN UNDERSTATEMENTS!!!!
Disliked: I didn’t like anything about this property. I am telling you that it was HORRIBLE what more would you want for me to tell you about it?

Pleasant

Bad

Bad

Water pressure and floors were...

Liked: Staff was good, location was good, the floors were absolutely DISGUSTING. I truly believe they were not cleaned in my room in a year or more, they were that gross. I never complain, but it was bad. I used my first set of towels to try and clean them a little myself before I unpacked... and the water pressure in the shower was pretty bad as well, almost like a gravity fed shower, and it took 10 mins or more to warm up, but other than that, it was a decent stay there.

Exceptional

Disappointing

Liked: Bad smell when you enter the lobby and 2nd floor