Name: Extended Stay America Select Suites - Atlanta - Buckhead
Address: 3967 Peachtree Road, Atlanta, GA
Telephone: (888) 420-1655

Bad

Good room but some inconveniences...

Liked: The location for me was good since it was near a Marta station. The room was good and comfortable.
Disliked: I arrived after midnight and had a real problem getting into the property and then getting into the room. Luckily a resident came out and I was able to get to the late check in phone otherwise I would have stood out there all night. The other thing I didn´t like was that without telling me the hotel took a $108 deposit for the room. I have of course checked with the bank and it´s been refunded but that sort of charge should be well known in advance otherwise maybe the funds aren´t there.

Refused Room Despite Existing Reservation

Liked: N/A. I was refused a room despite an existing reservation that was booked a month prior. Additionally, we called in the afternoon of our check in date to confirm our reservation and check in time, where we provided the name tied to the reservation. They confirmed our stay and informed us that it was ok to check in anytime before 11:59 pm. We were able to arrive at the hotel around 10:45 pm, but they informed us that they were unable to provide a room because they were overbooked despite us confirming our reservation earlier that day.
Disliked: The hotel staff was unhelpful. He was unable to enter the system and contact other locations to ask if there were rooms available. Furthermore, there were no other customers in the hotel lobby, it was only me and my friend. As a result, he was not busy with any other issues and ultimately left us to look for a hotel on our own. I was unable to get a name but whoever works at the Extended Stay America’s Peach Tree Road location in Atlanta Georgia on Saturday March, 29 at 10:45 was awful, incredibly unhelpful, and should not work at any hotel lobby.

Although the water wasn’t to...

Liked: It was easy to find and close to all the attractions we visited.
Disliked: The water for the tub didn’t get hot.

The roaches was bad

Liked: Had bugs
Disliked: Had bugs

Exceptional

Liked: The kitchen.
Disliked: The view

Exceptional

Pleasant

Exceptional

It was awful will never...

Disliked: They offer NO breakfast, Lobby bathroom was not accessible because it was flooded, I was charged a ridiculous amount for a deposit. Not sure why when we paid by credit card, don't attempt to call the front desk they don't answer and have no customer service rep on duty they have a door that closes off the desk, vending machines were empty, all luggage racks were broken and set to the side in the lobby, an occupant on the same floor had a radio so loud that played all night couldn't even report to the desk as no one was on duty,