Name: Extended Stay America Select Suites - Atlanta - Buckhead
Address: 3967 Peachtree Road, Atlanta, GA
Telephone: (888) 406-7656

Bianca at the front desk...

Liked: Bianca at the front desk is great. She is good at problem solving and was very helpful fixing the problems with the room. The location of the hotel is good, with a grocery store and many food options close around.
Disliked: The first room I was in smelled HORRIBLE. It was like someone cooked curry and onions and garlic for weeks straight with no air circulation. Bianca was able to put me in a different room that was much better, but still had the toilet seat ripped off the bowl. There also wasn’t an ice machine which is usually standard in hotels.

Disappointing

Very poor

Liked: Great staff
Disliked: Roaches

Bad

Good room but some inconveniences...

Liked: The location for me was good since it was near a Marta station. The room was good and comfortable.
Disliked: I arrived after midnight and had a real problem getting into the property and then getting into the room. Luckily a resident came out and I was able to get to the late check in phone otherwise I would have stood out there all night. The other thing I didn´t like was that without telling me the hotel took a $108 deposit for the room. I have of course checked with the bank and it´s been refunded but that sort of charge should be well known in advance otherwise maybe the funds aren´t there.

Refused Room Despite Existing Reservation

Liked: N/A. I was refused a room despite an existing reservation that was booked a month prior. Additionally, we called in the afternoon of our check in date to confirm our reservation and check in time, where we provided the name tied to the reservation. They confirmed our stay and informed us that it was ok to check in anytime before 11:59 pm. We were able to arrive at the hotel around 10:45 pm, but they informed us that they were unable to provide a room because they were overbooked despite us confirming our reservation earlier that day.
Disliked: The hotel staff was unhelpful. He was unable to enter the system and contact other locations to ask if there were rooms available. Furthermore, there were no other customers in the hotel lobby, it was only me and my friend. As a result, he was not busy with any other issues and ultimately left us to look for a hotel on our own. I was unable to get a name but whoever works at the Extended Stay America’s Peach Tree Road location in Atlanta Georgia on Saturday March, 29 at 10:45 was awful, incredibly unhelpful, and should not work at any hotel lobby.