Extended Stay America Suites - Santa Rosa - South Guest Reviews
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2.3 miles from Santa Rosa centre |
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Eric Sun, 10 March 2024
Will never stay here
Liked: Nothing went well
Disliked: Went to check in, front desk staff were in corner of parking lot smoking weed. I went to the front door phone and tried to check in, was told I couldn’t due to night audit. Refused to help me, either to check in or to get a refund. Was told I had to call a 3rd party, when I called the 3rd party I was told that the property had to process the refund.
Nikita Fri, 8 March 2024
Good stay
Liked: Staff was friendly. Room had full kitchen, cookware on request. Basic toiletries. Comfy bed.
Nikita Fri, 8 March 2024
Good stay
Liked: Staff was friendly. Room had full kitchen, cookware on request. Basic toiletries. Comfy bed.
Nikita Fri, 8 March 2024
Good stay
Liked: Staff was friendly. Room had full kitchen, cookware on request. Basic toiletries. Comfy bed.
Jewell Wed, 6 March 2024
Poor
Miramontes Wed, 6 March 2024
Would not stay in that...
Liked: I liked the price. The bed was comfortable.
Disliked: The carpet was wet from the A/C leaking. Outlet had water. Curtains wore broken and did not close all the way and toilet was Dirty.
Renee Mon, 4 March 2024
It’s been like home
Liked: It’s like having your own studio apartment
Disliked: The grab and go breakfast would be better if there were actual donuts or danishes and coffee time stayed open until 11am
Teresa Sat, 2 March 2024
Frustrating/I left thirsty.
Liked: Big size rooms and bathrooms are great size as well .
Disliked: That I call the front desk and asked if they had above machine on any of the floors ,front office replied your room comes with an ice tray in it.First of all that’s not what I asked them ,I asked them if there was any ice machines on any of the floors.I know there is a ice tray in the freezer in the room.But there wasn’t any ice made in the ice tray and after I filled it the ice tray up it still will be hours untill the ice cubes are ready to be use.Now if the Staff made sure to fill the ice trays,that are left inside the freezers,that are in the rooms,your tenants wouldn’t have to call for ice.I happen to have to have ice in my drinks anytime I drink something.So the facts that there wasn’t an ice machine here to use made my stay not enjoyable .
Steven Sat, 2 March 2024
Disappointing
Cameron Mon, 26 February 2024
Looks are deceiving
Liked: The room was big. It was nice to have a full sized fridge. That's about it.
Disliked: It was dirty. Very dirty. There were melted cheese bits in the sink for some reason??? There were also a bunch of full trash bags outside.The bed was very uncomfortableThe kitchen sink dripped incessantly. It was *bad.* We put a towel over it to make it stop making noise and the towel was soaked in less than an hour.The staff didn't seem to know what to do with me having prepaid on booking.comThere were all sorts of sketchy people around the place. And they were loud right next to our room most of the time.The hotel looks nice when you're driving up but it's really not. Again, dirty as hell, sketchy area, not good. I cannot recommend this hotel