Extended Stay America Suites - San Diego - Sorrento Mesa Guest Reviews
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Xianhua Sat, 5 July 2025
Very poor
Disliked: The internet was not working, and a thin male staff member told me to call the internet company myself. I made the call, but no one answered, and although he said he would help me, the issue was never resolved.Since I was staying on the second floor and there was no elevator, I called the front desk at checkout to ask for help with my luggage. I had even prepared a tip, but I was told that no such service was available. When I saw the staff in person and asked, “You don’t offer assistance with luggage for guests?” he replied, “That’s right. We don’t.”
Anna Thu, 3 July 2025
Bad
Disliked: Room was dirty. You have to go and get your own towels, soap, basically everything. Also you take your own garabage out, and if they don’t have clean towels you have to wash your own towels. Room had a horrible smell. We ask to have a room clean and front desk said only if you stay more than 7 days. It was an awful experience. We ended up leaving 3 days before check out day and look for another hotel. Refrigerator was dirty as well.
Anonymous Wed, 2 July 2025
Excellent
Disliked: Wish there was an elevator
Gutierrez Sun, 29 June 2025
I had a truly disappointing...
Liked: Nothing
Disliked: Cleanliness,staff,accountability, environment,room
Kamal Sat, 28 June 2025
Passable
Liked: Location is good
Disliked: 1. No drinking water available 2. Staff not helpful3. Room was for three, only two chairs in the room. When requested for 3rd chair, they refused. So for eating food, one member had to stand.4. Kitchen is too small for any meaningful cooking 5. No utensils in the kitchen by default. Had to ask the reception. Took 4 iterations of asking to get the basic utensils. Utensils quality was old, with patchy teflon coating in the pans. 6. Housekeeping once a week only. 7. No shampoo/soap in the bathroom. Had to ask for in the reception 8. Breakfast is namesake. No milk, no bread, no cereals. Overall, i felt lack of interest on the part of the staff.
Vanessa Mon, 23 June 2025
Exceptional
Kristina Sun, 22 June 2025
Exceptional
James Thu, 19 June 2025
Will never stay there or...
Zubia Sun, 15 June 2025
Would definitely book again
Liked: Great staff, nice and clean.
Disliked: Rooms have carpet
Joey Sun, 15 June 2025
The property needs to be...
Liked: Has ample parking
Disliked: No hot water. Air conditioner too noisy. Bath tub is peeling.