Extended Stay America Suites - San Diego - Sorrento Mesa

Very poor

Disliked: The internet was not working, and a thin male staff member told me to call the internet company myself. I made the call, but no one answered, and although he said he would help me, the issue was never resolved.Since I was staying on the second floor and there was no elevator, I called the front desk at checkout to ask for help with my luggage. I had even prepared a tip, but I was told that no such service was available. When I saw the staff in person and asked, “You don’t offer assistance with luggage for guests?” he replied, “That’s right. We don’t.”

Bad

Disliked: Room was dirty. You have to go and get your own towels, soap, basically everything. Also you take your own garabage out, and if they don’t have clean towels you have to wash your own towels. Room had a horrible smell. We ask to have a room clean and front desk said only if you stay more than 7 days. It was an awful experience. We ended up leaving 3 days before check out day and look for another hotel. Refrigerator was dirty as well.

Excellent

Disliked: Wish there was an elevator

I had a truly disappointing...

Liked: Nothing
Disliked: Cleanliness,staff,accountability, environment,room

Passable

Liked: Location is good
Disliked: 1. No drinking water available 2. Staff not helpful3. Room was for three, only two chairs in the room. When requested for 3rd chair, they refused. So for eating food, one member had to stand.4. Kitchen is too small for any meaningful cooking 5. No utensils in the kitchen by default. Had to ask the reception. Took 4 iterations of asking to get the basic utensils. Utensils quality was old, with patchy teflon coating in the pans. 6. Housekeeping once a week only. 7. No shampoo/soap in the bathroom. Had to ask for in the reception 8. Breakfast is namesake. No milk, no bread, no cereals. Overall, i felt lack of interest on the part of the staff.

Exceptional

Exceptional

Will never stay there or...

Would definitely book again

Liked: Great staff, nice and clean.
Disliked: Rooms have carpet