Extended Stay America Suites - Rochester - Greece Guest Reviews
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7.4 miles from Rochester centre |
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L. Biedermann, Buffalo Sun, 23 October 2011
Would not recommend unless you can't get a room elsewhere.
Liked: Quiet
Disliked: Worn, dirty, rock hard bed, no hair dryer, hard to find, slow desk clerk
Engle Sat, 27 April 2024
ESA SHOULD BE ASHAMED AND...
Disliked: I didn't even get to get into the room I had reserved!! I was outside in the locations parking lot until the following morning w my trip personal luggage ECT. That I was traveling with. The front desk staff said I good night check into my room early as I wanted to check in at 1:00 I made my reservation online with booking.com at noon and told me that the housekeeping had not came yet and then called me and said that I could probably check in before 3:00 just not at 1:00 then they couldn't find my reservation told me it wasn't there and then told me that even if they did find it that they had overbooked and had no rooms are availability left. So they were not even be able to help me! I then called booking.
Sheena Wed, 3 April 2024
Passable
Aaron Mon, 1 April 2024
Exceptional
Nicole Tue, 26 March 2024
Liked: Its quiet
Disliked: The one thing Im upset about is I was charged $--- for a king bed room got screwed. They downgraded me to a queen because somebody needed the king who was disabled. It didnt give me an option if I was willing to accept that or not, or fixing my payment
Leonard Sat, 16 March 2024
Money well spent!!!!
Liked: The availability to everything close by. Restaurants were literally in walking distance.
Disliked: N/A
Jones Fri, 15 March 2024
Good
Liked: Could be cheaper
Seymore Wed, 13 March 2024
You can't have toilet paper
Liked: Most of the staff was pleasant to work with
Disliked: Staff with holds toilet paper and other room essentials. Some staff are not knowledgeable of policies and can cause for problems with future stay. Staff will accommodate hotel favorites over other guest
Iris Fri, 8 March 2024
Over all was a good...
Liked: Morning staff was excellent.
Disliked: Night staff had attitude
Ryan Tue, 27 February 2024
Useless, overpriced for a damaged...
Liked: Place is clean! no bugs which is a good thing… their best EMPLOYEE IS KAYLA, friendly real out going just an all round genuine person, goes out of her way to take care of the customer only reason I stayed was because of her
Disliked: Rooms are damaged! Then tried to charge me for a damage room! Manager is stuck up friendly one day then the next day don’t even speak to you!!! Then have the nerve to ask for a deposit when there is not even a shower curtain in the room and please don’t get me started on the tv…………. Works when it wants to. literally drug addicts live on second floor, dog poops everywhere and they don’t clean it up! they throw trash out of the second story window then leave it open I could keep going but I won’t save them the embarrassment!
Willliam Mon, 26 February 2024
The Worst Hotel Experience Ever...
Liked: That the front desk tried everything she could, but was out of her hands
Disliked: I Never was able to stay because the reservation was booted out when doing there auditing for that day and I had to sleep in rental car