Extended Stay America Premier Suites - Portland - North

It is too bad the highest rating is 5. This one would be a 10 - our room was clean and comfortable, the breakfast was wonderful and the staff was beyond perfect. Thank you for making our stay so enjoyable.

Exceptional

Meh

Liked: Hotel was clean
Disliked: No in-room service even with an 8 day stay. On day 5 when we asked for clean towels, we were told there were none. “Continental Breakfast” is actually only a “grab-n-go” that was minimally stocked

Good

Nice staff. Okay for the...

Liked: Thank you Jessica at the front desk she was so sweet and made us feel safe as girls traveling alone. There was a lot of homeless at gas station and Burger King but they did not really seem to come inside the gates of this hotel parking lot. It was fine for the price not a great breakfast selection but you get what you pay for lol

Bad

Disliked: There was no truthful infotainment on the web, and we were never told about the laundry rooms, free Wi-Fi.

Decent accommodations, could be better...

Liked: Staff was friendly and prompt to respond.
Disliked: The lobby smelled, the hallways smelled, the room smelled, and each a different malodorous theme. There was no hot plate, dishes, cutlery, cups, or bowls in the room. Phone did not work. Elevator has quite a jump when moving one floor, needs a service, may be unsafe. When I went to pick up dishes there was no wash tub to put them in, no drain rack available, no dish towels, no cutting knives, cutting board, or drinking cups. Was told Items were on back order including pillows, towels, toasters... Picked up a coffee maker but no filters or coffee available.Breakfast was not as advertised. At 6am very little was provided. No eggs, 8-10 pieces of fruit, 4-8 packages of oatmeal, cups with no lids, next day lids with even smaller cups that don't fit, 1 bag of tea, 6 tiny muffins one day, 6 tiny yogurts the next, and nothing the following day. We did not expect a banquet, but this did not meet lowered expectations.No trailer parking available, neighborhood is very rough with lots of homeless all around which seems to have closed all the restaurants that would be walking distance except for Burger King. The driveway in is in very poor condition with potholes right at the entry ramp.

Bathtub was cracked

Disliked: Was hoping to be a little closer OHSU cancer clunic

Price & room ok, but...

Liked: Room was good and clean, not enough staff around at the main desk, and there wasn’t much out for the included breakfast. We ended up going out for breakfast every morning

Superb

Liked: they were remodeling so there was very little for breakfast
Disliked: no ice machine and no breakfast