Name: Extended Stay America Premier Suites - Cleveland - Independence
Address: 6025 Jefferson Drive, Independence, OH
Telephone: (888) 420-1643

Besides the air conditioner rattling when turned on, everything about my stay was wonderful. The staff was pleasant, friendly and helpful. Food service was great, and the complimentary breakfast was pretty good as well. Our room was beautiful, tidy, and best of all - the beds were super soft. We had one noise complaint but the staff promptly addressed the issue and it was quiet the rest of the night. The hotel is in a nice area. I loved it, would recommend and definitely stay again!

Liked: Friendly staff; beautiful, clean rooms; in a great area.
Disliked: Doors were kind of thin - could hear people when walking through the halls, but not a huge deal. The AC unit in my room rattled a bit.

Very good

Exceptional

Very good

Liked: The refrigerator wasnt working good.The main door was difficult to open and close had to slam it all the time. Other than it was okay.
Disliked: Cable was terrible remote was broke but still worked though.

Overall budget friendly and gets...

Liked: Staff was very nice and accommodating.
Disliked: Outdated insides. There are unsaid charges at arrival for the plates, pots and pans. Breakfast was grab and go snack. Not a breakfast selection. Pool is permanently closed. Vending machine in middle doesn’t work. Staff knows but say they aren’t responsible so take a risk. Walls are paper thin! You heard every door close on your floor and every elevator ding if close to your room.(We were in room 14 on our floor). Pull out couch is not meant for sleeping, you sink into the 4in mattress

Exceptional

Bad

Liked: Location only!
Disliked: If I could give negative stars, I absolutely would. This place was a complete disappointment,far from pleasant, it was downright miserable. I booked it for my brother and his family of six as a stopover on their way to Virginia. The floors were dirty, the bathroom was riddled with cracks and damage, and their repeated requests for extra pillows and blankets were completely ignored. The night shift receptionist was unresponsive and indifferent.To make matters worse, their “breakfast” was a joke; no cereal, milk, or juice in sight. Just a yogurt, a muffin, and some coffee. My brother had to stop at the first fast-food place on the road to feed his family. I feel terrible for putting them through this and furious with the management. Avoid this place at all costs, it’s not worth your time, money, or peace of mind!