Extended Stay America Suites - Phoenix - Scottsdale - Old Town, Scottsdale

Extended Stay America Suites - Phoenix - Scottsdale - Old Town Guest Reviews

Overall Average Score:

Okay (2.8 out of 5)

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Would not recommend to anyone.

Liked: I only stayed one night so I can't address the issue of location.
Disliked: The "breakfast" consisted of pre-packaged small muffins.

Good

Liked: What breakfast no breakfast and no coffe
Disliked: No coffee

Clean and accessible. Staff nice

Liked: Clean and close to town
Disliked: Older style and had to request supplies

Don't let this happen you...

Liked: I reserved the room around 11:00 pm . Asked for late arrival. I arrived around 12:30am and was told the hotel was sold out. We converse For awhile about other places to stay. Then I called booking.com about it. They tried to get me a different place to stay. No luck I asked about a cancellation fee and they told me there was none and I would be getting a refund back to my credit card. Ending in 2791. They also sent me an email confirming that there was no cancellation fee. So where's my $239.00This whole matter has cost me so much time and stress. I need to get this resolved now.????!!!!!Com

Very disappointing - it is...

Liked: This property is obviously being used as a resource for the city county to house. Two times someone fell right outside my window, and once an ambulance had to come and it took an hour for the situation resolved. It all happened after 11 o’clock at night. The place looks like it was built 50 years ago and never renovated. Dirty toilets Rusted out pipes and woodwork. Verydisappointing.
Disliked: Not much good to report except for lication

Poor

Liked: location
Disliked: run down & outdated rooms. poor shower, Uncomfortable beds. Poor breakfast.

Great location and cozy apartment.

Liked: Great location, cozy and clean apartment for good value of money. We did stay only for 2 nights but wish could stay longer.
Disliked: We did enjoy our stay and there is almost nothing to add. Possibly could be some cutlery included to the apartment so no need to go and ask all the items you need for cooking. Otherwise everything is available at the reception for no extra cost.