Extended Stay America - Philadelphia - Malvern - Great Valley Guest Reviews
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|2.1 miles from Malvern centre|
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Verified Hotel Guest Mon, 8 June 2020
Liked: the hotel had no internet which is why i got the hotel because my cable and internet has been down. the guy working the desk didn't know how to refund me the room and was very overwhelmed with a lot of people waiting to be helped
Erika Sun, 7 June 2020
Disappointed in the cleanliness of...
Liked: Luis at the front desk is a gem.
Disliked: 1. Found a battery charger pack between the mattress pad and fitted sheet 2. No flat sheet between the blanket and my person 3. Toilet and shower needed a good scrubbing to remove calcium build up 4. Was not told that grab and go breakfast was not offered due to COVID19. I could have been notified a)in confirmation email from facility b)posted on entrance doors c)told at check-in d)notes left in rooms
Joseph Sun, 7 June 2020
It was what I needed...
Liked: No breakfast because of pandemic
Eduardo Sat, 28 March 2020
Disliked: I requested an Smoking room, upon arrival i was told hotel is not longer offering smoking rooms. If they aren't offering smoking rooms they should not offered them on the website.Room had cobwebs on corners.
Sonia Fri, 20 March 2020
Jonathan Tue, 10 March 2020
Liang Mon, 9 March 2020
I totally cant sleep in...
Disliked: The door too noisy..i csnt sleep because of the other guest open close their room door.. Refrigerator too noisy too... The bathroom only provide soap ... The sink in the bathroom cant open...stucked and made the water went down very slowly
Sonia Sat, 7 March 2020
Disliked: The mattress has blood stains on it...There was stuff on the floor . could use new pillows
Bobby Wed, 4 March 2020
Liked: The lady at the desk on Friday evening. She got us to another room.
Disliked: The lady at the desk on Friday evening. She got us to another room. There was no hot water, the internet had to be acquired manually on all 5 of our devices. Took over an hour because they outsource internet service. There is no repairman on duty.
Tanya Tue, 3 March 2020