Extended Stay America Suites - Orange County - Lake Forest

Very poor

Liked: I was charged for 2 days when I stayed only for one day. Hotel asked me to go through booking.com for a refund. I cannot get access to customer service at booking.com as there is no number listed anywhere. The online message gives an error message when I try to text in the portal. Please call me to process refund - [email protected] asap.

Very poor

Too many residents being noisy...

Liked: Convenient location and good parking
Disliked: Only one member of staff doing everything ! Breakfast (or lack of) was awful. Residents were outside all day chatting and sitting on camping chairs being noisy. They woke us up at 5am shouting and chatting sitting outside the complex.

Disappointing

Liked: Not much
Disliked: The room was old, the condition was poor and the outside was always littered with trash.

Very poor

Disappointing

Liked: Location
Disliked: Not very clean

We would not recommend staying...

Liked: The location was quiet.
Disliked: The room was dirty. The refrigerator had splatters on the front of it. The cabinets in the kitchenette were falling apart and sticky. The recliner in the room was torn up. The TV remote was sticky. They did not provide us with bath towels, so we had to use our beach towels. When we asked the front desk for towels, they said they were still in the dryer and were damp so to come back later, when later there was no one manning the front desk. The windows to the room had cracked glass, the ceiling was peeling away, and the room was missing the smoke detector and had wires sticking out of the ceiling where it should have been.

Poor

Bad