Extended Stay America Suites - Lubbock - Southwest

Disappointing

Liked: Price of the room
Disliked: The hotel is very old. There is a smell that lingers and it's stuffy. The room was a bit dirty. There were no vents. I decided to walk over to the windows and try to lift it up, but they're locked. We were suffocating in the humidity within our shower. I feel like that might be a fire regulation. Since there's no way to get out of your room when the windows are completely shut. When we got there we had to wait about 30 minutes, because no one was in the front.

Exceptional

Disappointing

Liked: The price, the staff , and the location were great.
Disliked: The room was old looking, the pillows and one sheet where dirty. Beds were small.

Exceptional

Pleasant

Disappointing

Liked: Not a lot of anything.
Disliked: I had asked about handicapped rooms, and they didn't have any available. Then they proceeded to give me a room on the 3rd floor. After she took my money, she proceeded to tell me the elevator was out of service.

Superb

Liked: The staff were so nice
Disliked: The rooms are kinda old much wring with the them

Fairly

Liked: What breakfast didn't know they served
Disliked: Booking.com I will never go through them again

Travel stay

Liked: Everything ,the manager was very nice with excellent customer service I will come back again and I will recommend the stay
Disliked: On Small concern about the bathroom floor next to the bathtub was wet but wasn't not big deal for me